Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
2
Nice phone but....
on July 8, 2021
Posted by: Lady L
from Maryland
I just recently purchased this phone. It's nice takes great pictures, but the lack of the SD card really isn't for me. I don't like putting my pictures on "the cloud" so therefore I have to keep my old phone with me to reference my pictures taken on my previous phones. Also, it seems as if it's iPhone like. If I wanted an iPhone, I would have purchased it. Does have nice features, but I'm tempted to go back to my older model until it no longer works.
Features
3
Performance
4
Design
4
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 9, 2021
Hello Lady L, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S21 IS A BEAST
on June 30, 2021
Posted by: Louie
from Fresno
Expertise:Expert
This phone is awesome it does everything I ask of it , and more . The memory capacity rocks . It's easy to use , looks pretty cool , great camera quality . Picture resolution is freaking awesome . Fits perfect in my hand . The sound quality is magnificent couldn't ask for better sound . I have recommended this phone to all my friends and family 3 of them got this same phone . I can't put it down for 20 minutes its got me hooked .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Headphone jack missing and can't use square
on December 14, 2021
Posted by: Heather
from Jacksonville FL
Expertise:Expert
I purchased this phone to take great pictures. I also use this phone to process credit cards with square. I have purchased 2 different dongles to plug into the USB-c to have a headphone jack and I can't get the headphone jack to work for processing. I tested my squares with my friends phone since she uses square too. What a useless phone for business! I have had the phone one week and I can't use it for one of the two reasons I have a cell phone. What dongle works with this phone? I need it to process credit cards at shows. What happened to the headphone jack in my phone?
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 16, 2021
Hello Heather, thank you for reaching out. I completely understand how much this experience has affected you and wish I had the resources to help. As Square and the accessory you are referring to is a 3rd party company, I recommend reaching out to their customer support to see if they have any available options. I'm not sure which adapters you have tried, however this is a link (https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/) to a USB-C Headphone Jack Adapter that we have available for purchase on our website. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
The night feature takes this phone to another leve
on June 30, 2021
Posted by: vintagesoul81
from Phoenix, Az. Baby
I've always been impressed with Samsung phone cameras but this bad boy has a night mode that grabs the light that is available & uses it to brighten the picture. Super clear videos on 4K as well. I could go on & on & by the time I'm done you'll probably have one ordered. The battery also last a heck of a lot longer!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone I've ever had
on June 11, 2021
Posted by: Pati
from Massachusetts
Expertise:Intermediate
I upgraded after 5 years with my S9.
Biggest mistake.
This phone is the worst.
Group texting is a night mare.
Unfortunately WFH, I do this all day with my co-workers.
Every single text needs to be downloaded individually.
Picture texts take 15 minutes to load, if they even do.
Most texts fail to send..
Many dropped phone calls.
Biggest mistake.
This phone is the worst.
Group texting is a night mare.
Unfortunately WFH, I do this all day with my co-workers.
Every single text needs to be downloaded individually.
Picture texts take 15 minutes to load, if they even do.
Most texts fail to send..
Many dropped phone calls.
Don't do it.
I have spent many hours speaking with my carrier.
Nobody has a resolution.
All my settings are correct.
The last tech told me I had to turn off my wifi in order to get my text messages. Whaat?
Again, don't do it.
Nobody has a resolution.
All my settings are correct.
The last tech told me I had to turn off my wifi in order to get my text messages. Whaat?
Again, don't do it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 11, 2021
Hello Pati, thank you for reaching out! I can see how hard you've tried to get this resolved. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143405561
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143405561
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on June 29, 2021
Posted by: spikeyateafrog
from Miramar, FL
We upgraded recently and I couldn't be happier with my new phone. This phone has excellent cameras to get the perfect shot. Video is also high quality. It has an enormous storage space. I highly recommend this phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone except...
on July 11, 2021
Posted by: MissingMusic
I HATE that it doesn't have a headphone jack... one of the reasons that I have stuck with androids is that it is was so ridiculous that iphones got rid of them. It didn't even occur to me that galaxy would decide to remove them as well. It's on me for not double checking, but I absolutely hate it. The camera is great, the phone is great, but I honestly wish I could trade it back in for my s8 just to get that headphone jack back. So inconvenient.
Features
3
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
My new Galaxys21 ultra
on August 6, 2021
Posted by: Anonymous
Expertise:Expert
I was happy getting a new phone. However, I am very disappointed that my Galaxy 2 watch will not sync. I loved that it worked well with my Galaxy S 20 plus phone, connected by Bluetooth. We are retired, and I can't pay for a sim card for my watch servi9ce and my phone service too! You need to make a fix for this (says unable to find connection) Love this watch and like the new phone but if I could use them together It would be heaven
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 19, 2021
Hello majo, thanks for reaching out! I understand how difficult this has been for you. In order for us to look further into this issue, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Elizabeth
Written by a customer while visiting Samsung US