Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
3
Galaxy S21 Performance!!
on June 8, 2021
Posted by: Samad
from Sterling Heights, MI
Expertise:Intermediate
[This review was collected as part of a promotion.] Not up to the mark, As I thought! as I need to restart my phones so apps in better performance, unable to use Messenger, Whatsup, Viber to Honda CRV 2019 Model and very poor technical support. Overall I am very disappointed!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 30, 2021
Hello Samad, thanks for reaching out. I can see how frustrating this must be. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143480906
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143480906
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great software and amazing hardware
on June 8, 2021
Posted by: Ashraful
from New York, NY
Expertise:Expert
[This review was collected as part of a promotion.] I bought this device when it was up for pre-order and it's just amazing, the display is fantastic with its adaptive refresh rate and it's stunning AMOLED. I don't really mind having the resolution of 1080p because the PPI is still really high. The 64mp telephoto is just phenomenal super sharp and crisp Images with great post processing. To sum up it's just unbelievable for the price.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Such a great upgrade
on June 8, 2021
Posted by: Waterski7
Expertise:Intermediate
[This review was collected as part of a promotion.] I preorded with the trade in option and it was such a good decision! I have had an S8 for years and this is so much better pictures and battery life, its amazing. Definitely worth the money
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Crashing Constantly?
on June 8, 2021
Posted by: AMASimpson
from Charleston, SC
Expertise:Intermediate
[This review was collected as part of a promotion.] I've been buying Samsung products for a while, and I am so upset about this one. It started a week after I bought my Watch 3, and it's getting worse. It crashes, and continues to crash until I can get it to hard reboot. It also spontaneously turns on the Do Not Disturb and Airplane mode, although Airplane mode has just happened once, this morning. I am very upset.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 30, 2021
Hello AMASimpson, thank you for bringing this to our attention. I understand why you are so upset. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143480864
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143480864
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Great speed
on June 8, 2021
Posted by: Kcpatrick
from Boston
[This review was collected as part of a promotion.] Works great all the time. I never have any lagging.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 8, 2021
Posted by: Ramartist
from Jonesborough, Tn
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had my S21 for a few months now and I'm still finding features that I didn't know I had, it's great!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Camera
on June 8, 2021
Posted by: Canuck
from Sevierville, Tennessee
Expertise:Intermediate
[This review was collected as part of a promotion.] The phone itself is great but the camera is outstanding. Photo's from the camera are bright and sharp. I love all the different features of the camera as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Just another device
on June 8, 2021
Posted by: DarD
from Jonesborough, Tn
Expertise:Expert
[This review was collected as part of a promotion.] Upgrading from an S9 I expected (mistakenly) more from this device. Other than having more available memory, and a few new features, there isn't a lot to say about this phone. It simply proves to me that devices should be more upgradable instead of having to be replaced.
I am forced to restart it daily, I don't know if that is a device issue or a service provider issue but I can not receive a phone call if I don't restart this device every day.
I am forced to restart it daily, I don't know if that is a device issue or a service provider issue but I can not receive a phone call if I don't restart this device every day.
Overall the device is adequate to my everyday tasks.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 30, 2021
Hello DarD, thank you for sharing your experience. I hear what you're saying. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001240/) to an article that will help you troubleshoot dropped calls. ^Elizabeth
Written by a customer while visiting Samsung US