Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
3
Disappointing camera
on December 9, 2021
Posted by: Mitch
from PA
Expertise:Intermediate
The whole reason I got this phone was for the camera. I was expecting this brand new incredible camera system, and let me tell you, it's hyped up way too much. If you're taking a photo of people in under lite areas, your photo will be pixilated and washed out If you are taking a selfie, your camera will "fix" your flaws for you and even when you choose the option in settings not to, it still does. If you take a photo of a landscape though, photos are incredible. Taking photos of people, not so incredible. When you send photos to iPhone users, it's so incredibly blurry on their phone. When an iPhone user send me a picture, same thing, sometimes you can even recognize the photo at al. When I send a picture to a Samsung user, it's not nearly as bad as iPhone but it's still blirry and now what it looks like on my phone. Same thing when receiving a photo from a Samsung. So even when you take incredible pictures, you can't send them to anybody. Very disappointed in this system. Can't wait to jump and get something else.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Carrie Galvan, Samsung Cares, December 10, 2021
Hello Mitch, thank you for bringing this to our attention. I understand how disappointing this has been for you. We would definitely like to look into your concerns further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143969131
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143969131
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Fast phone, terrible with heat
on June 28, 2021
Posted by: Kjacks8
from Wellsville, Oh
Expertise:Expert
I always had the note series. But I got the tab s7, so I wanted a smaller phone for regular use.. I love the phone design. It feel great in my hand... Unless I'm playing a game. Then the phone gets insanely hot. Want to pop up screen YouTube while playing a game? You're out of luck. This has been the biggest phone mistake of my life. A huge downgrade from the Note10+(usage wise) I never should have traded it in. I'm not sure if it's the processor with the small form factor. Maybe the ultra would have better results. I'd pass on this device if you like to play games. I can't walk my dog in the park and play Pokémon go anymore.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, June 30, 2021
Hello Kjacks8, thank you for bringing this to our attention. I can see why you're so upset. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143479062
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143479062
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
S21
on June 30, 2021
Posted by: Rixhi3
from Greenwhich,CT
Expertise:Expert
I bought this phone 2 months ago and I'm glad I did. I had the galaxy s10 before thr design was very sleek and nicd but the back screen was glass and it kept breaking. The 21 has a more sterdy back and the camera and video on it is amazing! It's like take professional pictures and videos. My only complaint about the phone is the 5g, I feel like it slower than 4g sometimes. I'm my opinion it's not faster at all. Other than that the phone is great. I love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but trouble
on September 14, 2021
Posted by: TattednCrafted
from Springfield, MO
I have had this phone since March. All the issues others have. Apps crashing, black screen, cant pick up calls, phone freezes, messages deleted after rests...reset 10-20 times a day... etc etc etc... I've had tech support try to help, I've taken it to their authorized "fixer"... what is wrong with the phone is a software issue. An issue that Support is now stating is my problem. Nevermind it's a Big problem, by many. Truthfully, I no longer care that its a Google Problem or a Webview problem... Samsung knows of the problem and has done nothing to fix it. That's all i need to know. I'll use it while i can, pay for it in the mean time...and never own another Samsung product again, phone or otherwise. A phone should be able to perform the simple concepts of calling & texting...I don't even have that.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on June 29, 2021
Posted by: Shaday88
from Los Angeles
Expertise:Beginner
I love love love this phone. I've had apple for years and decided to try Android galaxy s 21 and I'm so glad I did. This phone is so amazing! The camera is out of this world! The customization is incredible! I think Apple users should definitely give this phone a shot! You won't regret it I promise! Great job samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice phone but a little disappointed
on July 7, 2021
Posted by: SamsFan
from MA
Expertise:Expert
I bought this phone 4 months ago. I'm mostly happy with it. I'm not happy with the lack of ear plug jack, I miss having that. The speakers however are loud and clear! I was disappointed to find the one cable is a double ended type C . I knew there was no adapter in the box but this cord can not plug into an adapter I already have. It's for transferring files, which can be done wirelessly. What a waste! They're trying to do away with extra items so we can reuse what we already have but if you don't already have a type C charger then you're out of luck, your phone will die and you can't charge it. And if your previous phone didn't use a type C cable then that cable supplied is extremely useless. Samsung, give us a charging cable with our purchase! We pay enough for the phone to not have to pay extra to charge it!
I would recommend this to a friend!
Features
3
Performance
4
Design
2
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 8, 2021
Hello SamsFan, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
All around AMAZING!
on February 6, 2022
Posted by: Steph
from Bradenton, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded from an S9+ to finally buying myself something nice, the S21 5G!! I couldn't be happier! The camera is better, it has great features that can be voice activated, cool features like AR Emoji dancing when someone calls, and access to multiple One-Drives and connecting features I need to print remotely from work. EASY to use also! Thank you Samsung!! Now my daughter wants the same phone, too!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's great but...
on September 20, 2021
Posted by: Sadertot
from Washington
[This review was collected as part of a promotion.] I upgraded from a Galaxy Note9 because it was just too big and I love the size of the S21. It's aesthically pleasing, it takes amazing photos, and I like the 5G capability. However, the battery life on this phone is less than stellar. If you need to use your phone a lot through the day, the battery life might be an issue for you. The battery life issue is a disappointment for me.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US