Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
3
Worse than the s10
on January 18, 2022
Posted by: Ajens
from Lancaster, pa
Expertise:Intermediate
Have had this phone for 4 months now- 128gb. Just transferring everything from my s10 I already was over 100gb and there is no ability to add removable storage which is why I always went with Android phones. So I'm maxed out on storage to start. The battery life is terrible. The 10 would last me 2 full days for the whole first year. This phone with medium-heavy use does not even last me 1 day. Need to charge once, sometimes twice a day off the bat. I was hoping that was just this phone but I've searched reviews and they all say the same. Lastly, no headphone jack which forces you to purchase wireless headphones from a company that doesn't make anything that can compare in quality to the iPhone airpods. Other than those points it's basically the same galaxy. Very disappointed in the downgrades.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 19, 2022
Hello Ajens, thank you for taking the time to leave this review. I understand how disappointing this has been for you. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG00000151/#low-storage-space-error-appears-on-samsung-phone) to an article that will help you troubleshoot low storage space. This is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001388/) to an article that will help you troubleshoot the battery draining quickly. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144092637
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144092637
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Decent camera
on January 18, 2022
Posted by: April
from Texas
That's the only thing I can say about it. I miss the memory card spot. I had to factory reset it and I lost all of my files because I can't find the backup I did
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 19, 2022
Hello April, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product.
^Elizabeth
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE my new phone!
on January 22, 2022
Posted by: Beffy
from Campbellsville, KY
Expertise:Intermediate
So I upgraded from the Samsung Galaxy S9 to the Samsung Galaxy S21, I've had it for a couple weeks now & I have no complaints. It runs alot smoother, the camera quality & battery life is much better too!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy S21 is unable to connect to Android Auto
on January 26, 2022
Posted by: EricH
from Florida
Expertise:Intermediate
When I first purchased my phone it connected to my Honda CRV through Android Auto. After installing the latest software update, G998USQS4BULC, it is unable to connect. Searching the web, I'm seeing that this is a know issue experienced by many users. Thinking about switching to another phone.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 26, 2022
Hello EricH, thank you for reaching out. I understand how frustrating this must be for you. We would be more than happy to look into this matter further. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144115528
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144115528
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Don't do it, the camera isn't worth it!
on January 27, 2022
Posted by: Kime
from Asheville
Expertise:Intermediate
I traded my S20+ which I loved and 100% regret my decision. Since the switch at biggest issue is the battery life is pathetic! It's 4pm and I'm at 29%. By the time I'm done typing I'm sure it will be 27%. My s20+ would last all day with battery to spare. I've tried all the tricks to no avail. Once I started looking up the problem I was shocked at how prevalent the problem is.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 28, 2022
Hello Kime, thank you for reaching out. I understand how important it is to have a long lasting battery. I know you have done some troubleshooting already, but here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001388/) to an article that will help you troubleshoot the battery draining quickly. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144121563
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144121563
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Phone is flaky compared to my 9 plus.
on January 29, 2022
Posted by: IT guy
from Kingston, Pa
Expertise:Expert
My biggest complaints are, this the fist phone that came without earbuds and I have to constantly kill apps and reload them because they will not refresh their content. Once again, no ear buds, ugh!!!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 31, 2022
Hello IT guy, thanks for reaching out. I understand how frustrating this must be. We would be more than happy to look further into this matter for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144130337
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144130337
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy yet !
on January 29, 2022
Posted by: Mack
from CODY, WY
Expertise:Expert
I bought a refurbished S20-Plus a few months ago, and it was OK, but it had a few issues with my work place and I wasn't satisfied. Now that the S22 series is here, Samsung has some really great deals on the S21 series phones. I traded in the S20-Plus for an S21-Ultra and it is WAY better than the S20-Plus. I couldn't be happier. As a photographer, I'm really jazzed about the S21-Ultra's cameras, which are light years ahead of the S20-Plus. If Samsung still has S21-Ultras in stock, I highly recommend that you buy one asap.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, February 1, 2022
Hello Mack, Samsung is happy to have you as a satisfied customer! Thanks for the 5 stars. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on March 24, 2022
Posted by: BJ Toner
from Flushing, NY
Expertise:Intermediate
[This review was collected as part of a promotion.] I have the Galaxy S21 5G phone with the lavender (purple) case. It is an awesome phone. So easy to use and the battery is long lasting. And I like the contact charging rather than having to plug it in to a cable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US