Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
4
Is Laser Focus Visible to those being photographed
on November 30, 2021
Posted by: ATXDan
from Austin, TX
I understand there is a laser for focusing in the Galaxy S21 Ultra. Is it always used, and is it at all visible to those being photographed?? Does daylight or low light make a difference if it is visible?? Many thanks in advance.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Really great phone!
on December 25, 2021
Posted by: TMR1
from Fayetteville, AR
Expertise:Intermediate
I love this phone. It's probably the best phone I've ever had. It is very quick and responsive. The display is clear and colorful. My only complaint would be that it could be a bit lighter to hold (yes, I know I could have gotten a lighter phone). I have been a Samsung customer for 10+ years and I don't see that changing.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on January 9, 2022
Posted by: Wolffang1396
from NEW JERSEY
Expertise:Expert
I've switched from apple to Samsung in 2017 and loved it. But I just upgraded to S21 5G and I was very disappointed to find out after i brought it home that itnhas no memery card slot on top of not being able to use my aux cable in my car anymore.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 10, 2022
Hello Wolffang1396, appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
This just isn't it. Disappointing.
on January 10, 2022
Posted by: Aleea
from Pa
Expertise:Intermediate
I went from a note 9 to the s21 ultra thinking I was getting a game changing phone and to say I am disappointed is putting it mildly. You not only lose the auxiliary port option, you lose the s-pen, you lose several other key features of the note which I thought I wouldn't miss, but I do. Those aside, what I really bought this phone for was the camera. I thought I was going to get a phone with a top of the line camera that took clear, beautiful photos especially at a distance. This phone falls short every time. I wish I had never spent the money to upgrade, because it was a total downgrade. The photos always come out grainy. It doesn't matter if it's during the day, or at night, or sunny or cloudy, inside or outside, people, places or things, it is always a subpar photo that you can clearly see is grainy. Most of the photos of people that I've taken are overexposed which can be adjusted but they are really lackluster in comparison to the standard settings on older note phones. I wanted to love it and I was really excited about it since I've been a samsung user for about 12 years, but going forward I think I might go ahead and step out of my comfort zone and try another brand.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 11, 2022
Hello Aleea, thank you for bringing this to our attention. I understand how disappointing this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001424/) to an article that will help you troubleshoot photos. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144066084
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144066084
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on January 14, 2022
Posted by: Hate this phone
from California
Expertise:Intermediate
For the price of this phone, you would think it would perform better. The first problem is that it will automatically install updates rather you want them or not. The major problem is receiving images through text messages/MMS. They will NOT download. I thought it was just my phone but after a Google search, this appear to be a common problem. I had much less problems with my 4G Samsung 7. Very frustrating problem!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 14, 2022
Hey there, thank you for reaching out. I understand how frustrating this must be for you. We would definitely like to look further into your concerns for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144078220
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144078220
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Won't be fooled again
on January 14, 2022
Posted by: Hayes this purchase
from Fairbank alaska
Expertise:Expert
Let me buy another one of these if they can't continue to leave out the SD upgrade option. Had I known I would not have ordered one I might as well have bought an Apple phone
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 18, 2022
Hey there, thank you for sharing your experience with us. I understand how it can feel when expectations don't quite meet. We would be more than happy to answer any questions or concerns for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144088389
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144088389
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
The worst Samsung I've ever had
on January 15, 2022
Posted by: Jeff
from San Francisco
Expertise:Expert
Two months after I buy this phone had an update, after that is being the worst Samsung ever! I had since Galaxy 6, Note9, Note 10, and now this Galaxy S21 Ultra, that I was waiting to be the best, it's slow, the touch screen is terrible all the time I type wrong! To make this review is a pain, really, the camera when you open is leg all the time, it's really the worst Samsung ever! A lot of app is not working good! Its really the worst! And I love Samsung
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 18, 2022
Hello Jeff, thank you for bringing this to our attention. If I were in your position, I would be upset too. Here is a link (https://www.samsung.com/us/support/answer/ANS00078985/) to an article that will help you learn more about how to keep your phone from slowing down. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144089276
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1144089276
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Keeps re-sending texts
on January 18, 2022
Posted by: Destiny
from Lubbock, tx
I did my first update. Now, every time I restart my phone, or just randomly....it will resend texts to me. 80 to 100 texts at a time. One time it re-sent a text to some one else.
No, I would not recommend this to a friend.
Performance
1
Written by a customer while visiting Samsung US