Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
5
Amazing phone, with great value
on October 1, 2021
Posted by: Anonymous
from Australia, Victoria
Expertise:Expert
[This review was collected as part of a promotion.] I BOUGHT this phone like 3 month ago and it works perfectly, it is so fast and smooth, and finger print works so fast, everything is perfect
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sing Sam!! I Loved it when Samsung
on October 8, 2021
Posted by: Anonymous
from Plano,TX
Expertise:Intermediate
Purchased the phone in Feb.... Highly recommended for anyone who partakes in heavy phone usage. I am hard to please and I use and endorse use of this device for BEST original quality multimedia, editing quickly with efficiency and ease. Perfect!
Features
4
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible camera quality 0
on October 11, 2021
Posted by: Neme101
from Neenah
Expertise:Intermediate
I've had this ohine for a while now, months. Nothing special about it. Was told it had a very nice camera. The quality of photos and videos is terrible! It doesn't seem 5g because it till lags in internet and loading photos on websites. I absolutely hate this phone and wish I remember which consultant helped me pick it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Good Phone
on November 4, 2021
Posted by: Alex Dream
from Florida
Expertise:Expert
Good Phone, can run everything decently, doesn't give me problems, very fast, I wish it had more battery but I am just being picky here.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, January 28, 2022
Hello Alex Dream, thank you for taking the time to share your experience! We value your feedback. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Camera underwhelming
on November 11, 2021
Posted by: SamsungFan90
from Atlanta
Expertise:Expert
I purchased this phone when it first came out and am underwhelmed with the camera. I thought Samsung had a reputation for having a good camera and good night photos, but not this phone. I would go with a different phone if you are looking for a good camera.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 12, 2021
Hello SamsungFan90, thank you for bringing this to our attention. I understand how this must feel. We would definitely like to look into this matter further for you. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143877858
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143877858
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Phones fine but no charger
on November 15, 2021
Posted by: Nico
from Nj
Expertise:Intermediate
The phone works as you should expect it to, but it's pretty hard to use when Samsung was too cheep to include a charging block with it. Otherwise I would've considered giving it 4 stars
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 16, 2021
Hello Nico, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S21 is the Best Phone I've Ever Owned
on November 22, 2021
Posted by: Mike G
Expertise:Expert
The Galaxy S8 and now the amazing S21 have made me a dedicated Samsung fan. I've used a variety of phones over the years (including an older iPhone) and always remained on the lookout for something better. Not anymore. Now I only have eyes for my Galaxy S21.
The S21 is powerful, thin and light with the world's best display and packed full of features for typical and power users. Reliability, performance, and battery life remain excellent after one year. Even though I'm using macOS now, I have no interest in getting an iPhone. Despite giving up some benefits of remaining in one ecosystem, I still prefer the Galaxy S21 with OneUI over iPhone with its ugly notch. I also feel the Galaxy line is a better value —especially now that Samsung offers three years of Android/OneUI updates.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
It's the worst phone, I regret my purchase .
on November 25, 2021
Posted by: Robbed again
from Usa
Expertise:Expert
The worst!!! only good for taking pictures. Not user friendly at all.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 26, 2021
Hey there, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US