Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6 out of 5
4.6
(1,036 Reviews)
Open Ratings Snapshot
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product. 
(
901 out of 983
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
5 out of 5
5
Easy to use!
on September 30, 2021
Posted by: MaximusDan
from Miami, FL.
Expertise:Intermediate
[This review was collected as part of a promotion.] Using the s21 has been amazing. Refresh rate is fantastic I definitely can't go back to 60Hz. All the features are familiar and easy to use. The camera takes such great quality photos. And of course the 5G speeds are remarkable!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great! Solid on all key features
on September 30, 2021
Posted by: axihr
from San Francisco CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone on pre-order time and have had no complaints! It's the smallest of its s21 siblings and the most compact, cameras are great! Speakers are great! Brightness outdoors is great! The only thing missing is the headphone jack but that's just for nostalgia. Best phone I've owned!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
It's great but...
on September 30, 2021
Posted by: King Vulpes
from Florida, FL
[This review was collected as part of a promotion.] I love the s21, it added new improvements such as the adaptive refresh rate and improvements to the cpu and camera but going from the s20 to the s21, I noticed some trade offs such as you lose the ability to select 1440p or you lose the premium feel of a glass back or the curve on the sides, these are minor things though and it is a fantastic phone still and I would 100% recommend it especially since it's cheaper now, overall great job Samsung just try not to lose anymore features
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Long lasting battery!!!
on September 30, 2021
Posted by: Aguirre55o5
from Madera, CA
[This review was collected as part of a promotion.] Ive had this device for a while and I love not having to worry about charging it throughout the day
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on September 30, 2021
Posted by: Giovas
from National city, California
Expertise:Intermediate
[This review was collected as part of a promotion.] I'm impresses with this phone it's a great choice, but I live close to Mexico and each time I cross my phone have a warning about the roaming data and I cannot disable, it's annoying.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
2 out of 5
2
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Very nice screen
on September 30, 2021
Posted by: Jonathan
from Orlando, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I love the smooth 120 hz display. The colors are really vivid and great contrast. I dont like how the back is made of plastic because after like two weeks with a case on, I guess there was like a dust particles or a little bit of dirt in between the case and now the back has little imprints, something I didn't experience from a glass back. I love the camera. I wish this phone had curved display like the s20. Fortnite runs great so i am sure all other apps should be good.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great value for money - S21 5G
on September 30, 2021
Posted by: Meliodas0807
from Indianapolis, IN
Expertise:Intermediate
[This review was collected as part of a promotion.] A great value for money by Samsung with new features and a drastic upgrade over the s20. Probably one of the rarer 5G flagships for this price point and these many cool features.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Performance and Amazing Camera
on September 30, 2021
Posted by: Makarandh
from Warangal, TG, India
Expertise:Expert
[This review was collected as part of a promotion.] I've been using the Galaxy S21 5G for more than 6 months now and the device is extremely powerful, it has an amazing display and 120Hz refresh rate makes the user experience very smooth. I game alot with my phone and my gaming experience is impeccable. Camera and Video quality of the device is best in market and nothing can come near to how crisp and vivid my photos look.
Portait mode, Wide angle shots and zoom lens are highlights of the camera.
Overall I am extremely satisfied with my purchase and I recommend it for all users who want a pocket sized beast.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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