Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Average customer rating
4.6
(1,036 Reviews)
Rating breakdown 1,036 reviews
5 Stars
773
4 Stars
175
3 Stars
40
2 Stars
18
1 Star
30
92%of customers recommend this product.
(
901 out of
983)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S21 5G 128GB (Unlocked) - Phantom Gray
Customer Rating
5
Excels at Everything, Best in Class Performance
on September 11, 2021
Posted by: jjino
from San Francisco
Expertise:Intermediate
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy S21 5G for over 6 months and I've nothing but praise for how enjoyable the user experience has been. The software and hardware combine for a blazingly fast yet battery efficient device thanks to the Snapdragon 888 processor, 120 hz display and the optimizations of One UI. Watching media content on this device is a joy and due to the high levels of brightness offered on this device. The under display fingerprint sensor is very speedy and I find it very rarely fails to correctly read my fingerprint. One UI offers a lot of features and customizeability yet to be found on stock Android offerings, something that keeps me within the Samsung mobile ecosystem.
The camera experience is praiseworthy as well, Pictures and HDR content always turn out impressively on this phone and the 30X Zoom is another feature that comes in handy very often, especially for a visually impaired person such as myself. Video offerings go up to 8K though I find sitting in 8K a bit impractical compared to typical 4K and 1080P. 4K30 is my preferring shooting mode and I find color and picture to be more than satisfactory in nearly every shooting scenario. Night mode photography is also very impressive.
Overall I find the Samsung Galaxy S21 5G a compelling purchase and I can only see myself upgrading to a device that improves upon the offerings that this phone brings to the table. Hopefully the S22 will be able to do that.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Screen stopped working for no reason
on September 11, 2021
Posted by: Christina
from Victor, NY
Expertise:Expert
I pre-ordered this phone and really enjoyed it until its screen stopped working yesterday. I haven't dropped this phone and I don't know what happened. Even if I get the screen replaced under the warranty, I can't be sure that it won't happen again in a year.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Great size, design, and speed
on September 11, 2021
Posted by: melton1304
from Palmyra, VA
Expertise:Intermediate
[This review was collected as part of a promotion.] This device has been great with battery life, speed, and plenty of easy features to use. The camera has been great. Design feels solid and sturdy. I really miss having the option of a microSD card but still have plenty of space with the 256 GB option.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Really solid phone!
on September 12, 2021
Posted by: Ka11
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone two months ago and it's been very reliable and fast. There have been very few discrepancies between app performance on this phone vs iPhones. Clean design and great battery!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery issues
on September 12, 2021
Posted by: Mekjadjah
from Nassau County, NY
Expertise:Expert
[This review was collected as part of a promotion.] I bought this and returned it for the S21 plus because the battery was dying too fast. Overall the phone has some amazing features.
I would recommend this to a friend!
Features
5
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the display
on September 13, 2021
Posted by: Loved
from Beaumont,TX
Expertise:Expert
[This review was collected as part of a promotion.] switched from s10plus and the display difference blew me away
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible color options
on September 13, 2021
Posted by: DeeA
Expertise:Intermediate
Im not someone that wants a big phone. I have small hands. I want the regular s21 but why doesn't it come in black. Can't get basic monotone colors before these other bright colors. Doesn't make sense. Should be automatic all phone come in a standard black or white.
No, I would not recommend this to a friend.
Design
1
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 13, 2021
Posted by: Plasmallama
from Florida. Fl
Expertise:Expert
[This review was collected as part of a promotion.] I bought this for pre-order and have been extremely happy about the s21 it is a great phone whith great battery life
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US