Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 128GB (Unlocked) - Blue
Average customer rating
4.3
(1,742 Reviews)
Rating breakdown 1,742 reviews
5 Stars
1,092
4 Stars
388
3 Stars
106
2 Stars
64
1 Star
92
86%of customers recommend this product.
(
529 out of
618)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 128GB (Unlocked) - Blue
Customer Rating
1
Don't do it
on December 3, 2022
Posted by: Dolo
Expertise:Intermediate
Phone started to delaminate after three months of use- ridiculous. This happened with the 3 as well. I guess they fooled me twice. They also will not exchange for an S22 so I guess I'm out of luck.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, December 6, 2022
Hi Dolo,
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value your critique as we strive to innovate and improve on our product design and functionality. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value your critique as we strive to innovate and improve on our product design and functionality. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Screen Terrible - Not Durable
on February 16, 2023
Posted by: Used2LoveSamsung
Terrible product - This is my second one and screen already getting white lines at the fold. DO NOT BUY THIS PHONE! The technology was too big for Samsung to handle in this instance. I've only had the phone for 4 months and in addition to the white lines, the screen is lifting off of it.
Response from Samsung USBy Bethany, Social Commerce, February 21, 2023
Hello... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached a link to Samsung Care+. If enrolled, they offer device protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy zflip 4 is awesome
on March 15, 2023
Posted by: LoveforFlip
[This review was collected as part of a promotion.] I love my z flip 4 I've been using it for 7 months now only one little issue I had was a screen protector start peeling on the corner where the screen folds but Samsung take care of that with the warranty thumbs up for Samsung warranty people. I use my phone for personal use, work and i close and open my phone at least 100 times a day and no issues My best feature of this phone is for me how compact it is when it's closed oh and battery life on z flip 4 is much better than flip 3 can last me all day long on heavy use.
Written by a customer while visiting Samsung US
Customer Rating
1
Not good
on October 31, 2022
Posted by: MARIE
from Paterson NJ
Expertise:Intermediate
I got this phone a couple weeks ago and it's stuck. It won't open all the way and the middle of the screen in the fold part is turning black
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 1, 2022
Hi Marie,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. I've attached a link to our warranty department below, please reach out to them for assistance with the hinge. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. I've attached a link to our warranty department below, please reach out to them for assistance with the hinge. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Breaks easily from fold
on October 19, 2022
Posted by: Zoey
Expertise:Expert
I bought this not even a month ago and the internal screen went black the folding made the internal glass break samsung really needs to improve on this its ridiculous that I dished out a grand for this!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 20, 2022
Hi Zoey,
We appreciate your review of the Samsung Galaxy Z Flip4. We value your feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to our warranty department below. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
We appreciate your review of the Samsung Galaxy Z Flip4. We value your feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to our warranty department below. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Good Features
on October 6, 2022
Posted by: MARIA
from Colorado Springs, Colorado
Expertise:Intermediate
[This review was collected as part of a promotion.] I love everything about this phone. Especially the size. Fits perfectly on my hand and I can just put in my pocket and my tiny bag.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features Screen is quality!
on October 19, 2022
Posted by: Frank2253
from Florida, United states
Expertise:Expert
[This review was collected as part of a promotion.] Had the previous Z Flip 3 and was amazed because I haven't had a flip phone since I was a kid and really enjoyed it. Then I saw the amazing enhanced trade in program upon the release of the Flip4 and been loving it since! The battery is way better, the processor inside is upgraded to an advanced chip that handles really well in such a compact phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ranting, but it's positive!
on January 24, 2023
Posted by: Vinny
from Chicago, Illinois
I was hyperfixated on these phones ever since they came out, and I FINALLY got one! I actually got the flip3 first, but then I got this! I had the zflip 3 for I believe 2 and a half months before switching to this one. And I've had this for a month and a half, roughly. And it's been nothing but enjoyable. The camera, while isn't the best, is perfectly acceptable. I love how bright the colors are, it makes me feel excited to see how the photos turn out after their automatic processing. The screen is so smooth, even on 60hrz. And the crease is quick to lose on the screen. Even if you put your hand over it. I totally recommend it if you love small variety in textures. The speaker is also quite lovely, the speaker is on the top piece and the bottom. It creates a full experience. And if one is blocked, the sound on the other fills in the gap very well. Now, I've had no issues with Bluetooth, but I have heard some people do, so I'd possibly be cautious about it, but not everyone! Anyways, I've also added some pictures I took with this phone! I totally recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US