Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 128GB (Unlocked) - Blue
Average customer rating
4.3
(1,742 Reviews)
Rating breakdown 1,742 reviews
5 Stars
1,092
4 Stars
388
3 Stars
106
2 Stars
64
1 Star
92
86%of customers recommend this product.
(
529 out of
618)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 128GB (Unlocked) - Blue
Customer Rating
1
Awful
on October 13, 2023
Posted by: Sharon
Screen broke after 6 months of use will cost a fortune to fix
Response from Samsung USBy Social Commerce, October 16, 2023
Hi Sharon, thank you for your feedback on your Samsung Galaxy Z Flip4. We understand how frustrating it can be when your device isn't functioning as intended or incurs some damage. We do offer a one year warranty on all of our devices to cover manufacturing defects. Without knowing who you have spoken regarding the repair of your device, we have provided links to the warranty information and the Samsung Support Team to determine all of your options and help determine what options best fits your needs and lifestyle. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
2
Warranty conditions not helpful.
on November 2, 2023
Posted by: Adriana
So disappointed about Samsung. They have voided the warranty just because there are a few marks on the screen with no connection whatsoever with the folding line being cracked or battery issues. So be very careful, if you don't get extra Insurance don't bother to buy, it will not last and it's very expensive to repair. The warranty will not cover anything if you have any kind of marks on the screen. I am stuck with one more year of credit with a phone I will not be able to use soon. This definitely is the last Samsung I bought.
Response from Samsung USBy Social Commerce, November 3, 2023
Hello Adriana, we are grateful to you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip4. We understand how important the durability of your device is to your enjoyment and continued usage. We have provided for clarity the full warranty information below that covers a one year period for all manufacturing defects. We have also provided a link to the Samsung Support Team if you have further questions regarding your warranty or options available for your repair. We have also shared a link we find helpful for people making the switch from standard to foldable devices. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (36) ratings-only reviews
Overall Customer Rating
4.8
Would recommend? Yes
(
8 out of
8)
Design
4.7
Features
4.7
Performance
4.7
Value
4.5