Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 128GB (Unlocked) - Blue
Average customer rating
4.3
(1,742 Reviews)
Rating breakdown 1,742 reviews
5 Stars
1,092
4 Stars
388
3 Stars
106
2 Stars
64
1 Star
92
86%of customers recommend this product.
(
529 out of
618)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 128GB (Unlocked) - Blue
Customer Rating
3
The flip phone nostalgia is real
on August 21, 2023
Posted by: LTT2011
[This review was collected as part of a promotion.] Overall, really like the phone for the features and nostalgia factor. To be honest, a big reason was the flip feature. But turns out it was a double edged sword since the hinge is the weakest part of the phone.
Pros: dual screen, long battery life, sleek design, best night camera I've ever used on a phone, fold feature great for taking selfies or asthetic pictures.
Cons: hinge is incredibly weak. Learned after the fact that hinge problems are so common, you have to send the phone into the manufacturer for repair, can't go into an authorized repair shop. Definitely invest in a strong screen/phone case.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 29, 2023
Hello LTT2011,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding at least 200,000 times? How awesome is that? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a concert, to dropping the phone and shattering the screen while bringing in your last bag of groceries, to having it stolen from your briefcase, and to taking an unexpected dip in your neighbor's pool with your Flip4 in hand, are all covered under your Samsung Care+ plan. Feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding at least 200,000 times? How awesome is that? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a concert, to dropping the phone and shattering the screen while bringing in your last bag of groceries, to having it stolen from your briefcase, and to taking an unexpected dip in your neighbor's pool with your Flip4 in hand, are all covered under your Samsung Care+ plan. Feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
2
Flip 4 to fragile
on August 21, 2023
Posted by: RaiderNation
[This review was collected as part of a promotion.] Use phone for everything. Only
Knock phone is to fragile.
Knock phone is to fragile.
Value
2
Response from Samsung USBy Debra, Social Commerce, August 29, 2023
Hi Raidernation,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Flip4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip4 is durable, inside and out with exclusive Corning Gorilla Glass Victus which helps to protect the cover screen and formidable Armor Aluminum guarding the frame. It is water resistant based on an IPX8 rating, allowing it to hang out in 5 feet of water for up to 30 minutes without breaking a sweat. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy Z Flip4 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Were you aware that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/smartphones/galaxy-z-flip4/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Flip4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip4 is durable, inside and out with exclusive Corning Gorilla Glass Victus which helps to protect the cover screen and formidable Armor Aluminum guarding the frame. It is water resistant based on an IPX8 rating, allowing it to hang out in 5 feet of water for up to 30 minutes without breaking a sweat. Did you know that we also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments? Samsung Care+ comes in handy for those unfortunate situations we may find ourselves in at times in life like falling into the pool with our phone in our pocket, dropping and shattering the screen as we attempt to carry in the 100th bag of groceries inside from the car, to accidentally losing our phone during one of the many stops of running errands, and even when someone decides that your Galaxy Z Flip4 looks better than their own non-Samsung phone so they steal it. Samsung Care+ has you covered. Talk about the ultimate peace of mind! Were you aware that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/smartphones/galaxy-z-flip4/
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but problems
on August 21, 2023
Posted by: darealyst
[This review was collected as part of a promotion.] The flex sensor on my phone broke and now my screen goes black sometimes. Of course it happened on the 13 month so warranty expired already
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I love this phone!
on August 21, 2023
Posted by: TeamSamsung
[This review was collected as part of a promotion.] I absolutely love this phone, I want to upgrade to the 5 so bad! Only upgrade I would love to see is the overheating feature and a stronger hold on the folded part.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good for a flip phone
on August 21, 2023
Posted by: Flippedstoner
[This review was collected as part of a promotion.] I've always been a loyal customer to Samsung . Did a lot of research before committing to a different model. Over all its a good phone. I have been prone to dropping a but more than my other phones just due to the weight of the phone however it has taken the falls like a champ. The only real issue I have it that the battery only lasts about a day which is a bit of a bummer. Overall it's a good phone does have a bit of the nostalgia that us millenals are clinging to.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great phone easy to use fits in pocket
on August 21, 2023
Posted by: Sharkboy
[This review was collected as part of a promotion.] This phone has a great picture clear and streams movies with a great sound system plays music very loud I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone except for the hinge
on August 21, 2023
Posted by: Susieq4real
[This review was collected as part of a promotion.] I love this phone except for the hinge seems to mess up after you use it for a while. Everything else is great. I haven't had any other issues with it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excelente size and power
on August 21, 2023
Posted by: LordRoy1992
[This review was collected as part of a promotion.] This phone was bought as a traveling phone due to is size and camera you can have good fotos in a pocket size phone
Wallet is incredible when you don't want to carry all your stuff
Great option and looking to buy the z flip 5
Value
5
Written by a customer while visiting Samsung US