Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 128GB (Unlocked) - Blue
Average customer rating
4.3
(1,742 Reviews)
Rating breakdown 1,742 reviews
5 Stars
1,092
4 Stars
388
3 Stars
106
2 Stars
64
1 Star
92
86%of customers recommend this product.
(
529 out of
618)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 128GB (Unlocked) - Blue
Customer Rating
1
Extremely Delicate
on December 19, 2022
Posted by: AjummaK
from El Paso, TX
Expertise:Intermediate
I bought two of these in October and I am going to get rid of them as soon as I can. Both have had cases on them. One was a samsung case. One was a case from Verizon. I've had to replace both phones. One was from a 2 foot drop with the case on. It landed on the hinge, would not open fully, and something was poking the screen from the inside and took the screen out completely. The second phone was not dropped and started doing this spontaneously. I was promised the hinge and screen issues were taken care of but they have not been. My mother also bought this phone and has had the same thing happen. I will not buy another flip or fold and even the brand is now debatable to me. I've bought nothing but Samsung products but this one has cost me and has been the worst product I've bought in a long time.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, December 22, 2022
Hi AjummaK,
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value your feedback as we continue to innovate and improve on design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached a link to Samsung Care+. They offer Device Protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to Same day Cracked Screen Repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value your feedback as we continue to innovate and improve on design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached a link to Samsung Care+. They offer Device Protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to Same day Cracked Screen Repairs at 700+ Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Delicate and missing features, flipping off
on December 23, 2022
Posted by: Missmygalaxynote
from North Carolina
Expertise:Intermediate
I've had this phone for a month and it's the worst Samsung phone I've ever had.
The phone is extremely delicate and the battery only lasts 8 hours. I am living under paranoia that it's going to break and it does not Dex or the ability to display the screen externally. It's not worth the money and I would have much rathered a Galaxy s
My plan is to try to get rid of this phone as quickly as I can.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
5
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, December 29, 2022
Hello, we appreciate your feedback on your Samsung Galaxy Z Flip4. This device has been stress tested for up to 200,000 open and closes which would amount to about 270 times a day if you keep your device for 2 years, so you can open and close your device without worry of the display or hinge having any difficulty. Other than that the Samsung Support Team is always available to help you troubleshoot any difficulty you experience. Thank you for being a Samsung customer. –Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone
on January 15, 2023
Posted by: Tiamtu
Expertise:Expert
I am on my third one since September. The first one stopped opening the second on the screen had a white line as i was using it. I closed it and trtried to open it back up and the screen was black but my phone was on. Now it wont open anymore. Unfortunately my device potect wont let me get a different phone. I keep having to get this phone. I do not recommend this phone.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 19, 2023
Hi Tiamtu,
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've linked Samsung Support below, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've linked Samsung Support below, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Best described as finicky, and leaning toward junk
on January 18, 2023
Posted by: craigf
from Texas
Expertise:Intermediate
Quirky at best. Mine constantly makes noise, and you can't differentiate between different types of messages. The sounds are all the same, be it facebook , a sms etc. Now mine reboots itself every few minutes. I have tried safe mode, uninstalling the few apps I had added, various diagnostics, and of course checking for updates. My phone is less than a year old and does not live in a harsh environment.
No, I would not recommend this to a friend.
Response from Samsung USBy Bethany, Social Commerce, January 19, 2023
Hi Craigf,
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that will help with your device rebooting, and with customizing notifications. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
Samsung phone or tablet reboots repeatedly
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that will help with your device rebooting, and with customizing notifications. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
Samsung phone or tablet reboots repeatedly
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Be Careful
on March 1, 2023
Posted by: Shooky
from houston Tx
Since i got it in september the phone over all was pretty nice i love the different functions and the small screen on the outer part. The problem i had was that when i opened my phone the screen led a black ink out that turned more than half of my phone black and only letting the lower part work. I would recommend this phone if you handle it very carefully if not you should by a normal looking phone.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, March 5, 2023
Hi Shooky... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached the link to Samsung Repair Services. They are often able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance with your screen. Please reach out to Samsung Support, for anything further you might need. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Installed screen
on March 13, 2023
Posted by: 12340987
[This review was collected as part of a promotion.] I like the compact size on this phone and the camara application. However, the screen protector installed on the phone started to come off on the few monthe to use it.
Response from Samsung USBy Bethany, Social Commerce, March 16, 2023
Hello...Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your input as we continue to give our consumers the best in design and functionality. We're happy to know you are enjoying the camera and sleek compact size of your device! Below is the link to Samsung Repair Services. Often times they are able to accommodate in home, or walk-in services for your convenience. Please reach out to them for assistance with your screen. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Good concept being foldable
on March 13, 2023
Posted by: Diabadass13
[This review was collected as part of a promotion.] This is my main phone. It's thicker being folded so it doesn't fit purse pockets, it's difficult to open for me due to arthritis.
I do like it being folded and having the ability to listen to music and control the songs with the front window.
It is compact, operates well, battery is decent.
I do like it being folded and having the ability to listen to music and control the songs with the front window.
It is compact, operates well, battery is decent.
Response from Samsung USBy Bethany, Social Commerce, March 21, 2023
Hello... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your input as we continue to give our consumers the best in product design and functionality. I've linked Samsung Support below, please reach out to them if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
This phone is just okay
on March 13, 2023
Posted by: teamfoldalltheway
[This review was collected as part of a promotion.] I use my Z flip 4 for everything. I run my business on it and manage my life on it. Im always shopping online for my clients as well as myself and my family. I'm on my phone most of the day so I expected an amazing device when I purchased this one. Actually I wanted the fold 4 but was mistaken by the representative and ended up with this one and could not get it exchanged. Anyway, I just need more out of a phone and wish the front screen was bigger. I can't see well for being 36. Not to mention I'm constantly losing my phone in my own house because of the size and color I was given. lol! It certainly blends in with everything. ( I know that's a personal issue 😂) Another thing that's really getting to me is if I have my hand on the right hand side of the phone somehow the back button gets pushed even though my hand is nowhere near it.
Response from Samsung USBy Bethany, Social Commerce, March 22, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy Z Flip4.
At Samsung, your input is valuable as we strive to innovate and improve on our product design and functionality. Please reach out Samsung Support, which I've attached below, if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
At Samsung, your input is valuable as we strive to innovate and improve on our product design and functionality. Please reach out Samsung Support, which I've attached below, if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US