Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 128GB (Unlocked) - Blue
Average customer rating
4.3
(1,742 Reviews)
Rating breakdown 1,742 reviews
5 Stars
1,092
4 Stars
388
3 Stars
106
2 Stars
64
1 Star
92
86%of customers recommend this product.
(
529 out of
618)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 128GB (Unlocked) - Blue
Customer Rating
2
HORRIBLE
on June 21, 2023
Posted by: Nonnie1
from Lafayette, LA
Expertise:Intermediate
I’m on my second Flip4 since October. Screen went out on me this past Monday but before that there was a white line across my screen from where it folded. Really cannot stand the Flip 4 and would not recommend to anyone!!!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Debra, Social Commerce, June 23, 2023
Greetings Nonnie1,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding at least 200,000 times? Pretty cool, right? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Were you aware that we also offer Samsung Care+ that can be added to eligible devices? Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a water park, dropping the phone and shattering the screen, having it stolen from your bag, and taking an unexpected dip in your neighbor's pool with your Flip4 in hand, are all covered under your Samsung Care+ plan. Please do not hesitate to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00083043/
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding at least 200,000 times? Pretty cool, right? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Were you aware that we also offer Samsung Care+ that can be added to eligible devices? Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a water park, dropping the phone and shattering the screen, having it stolen from your bag, and taking an unexpected dip in your neighbor's pool with your Flip4 in hand, are all covered under your Samsung Care+ plan. Please do not hesitate to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00083043/
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
So far so good
on June 23, 2023
Posted by: Jackson
from Richmond, VA
Expertise:Intermediate
I had the phone for about 2 weeks now. So far I love the phone and features that it has. I know I probably have not seen or used every feature yet but like what I did use. Absolutely love the size of the phone. The battery last all day but that is also determined by how much I use the phone too throughout the day. So far so good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Hinge and screen issues with the flip phone
on June 23, 2023
Posted by: Missy
from Sycamore, illinois
Expertise:Intermediate
I bought this phone about 1 year ago. In the first 6 months, this phone has been sent to get repaired twice due to the hinge that closes and opens the phone. The hinge breaks and causes screen problems such as flickering, turning yellow, turning black, and touch screen not working. I can tell when the hinge is broken because I start to hear a squeaky sound whenever I open and close the flip phone and then the screen problems happen soon after. I'm tired of having to get it fix for the same issue over and over.
This phone also tends to over heat pretty fast.
This phone also tends to over heat pretty fast.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Debra, Social Commerce, June 26, 2023
Hey there Missy,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip4. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would provide physical protection to your Galaxy devices. Samsung Care+ is the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone while traveling the country during the summer, to dropping your device and shattering the screen while bringing in your groceries, or having it stolen from your bag while stepping away from your desk, to even if you find yourself taking an impromptu dip in your neighbor's pool with your Flip4 in hand, Samsung Care+ has you covered. Were you aware that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you would like additional assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS00083043/
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip4. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would provide physical protection to your Galaxy devices. Samsung Care+ is the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone while traveling the country during the summer, to dropping your device and shattering the screen while bringing in your groceries, or having it stolen from your bag while stepping away from your desk, to even if you find yourself taking an impromptu dip in your neighbor's pool with your Flip4 in hand, Samsung Care+ has you covered. Were you aware that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you would like additional assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS00083043/
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
Too Fragile
on June 23, 2023
Posted by: November
from Oregon
Expertise:Expert
After having this phone for 8 months and noticing problems with the hinge, finally the screen went dark and I could do nothing but send it back to Samsung for a repair. Luckily that repair was 100% free under warranty. Unfortunately my phone had not backed up for several days and I lost some very important information because Samsung would not back up my phone even though I put a note in with the repair package. I was unable to do this because I was unable to operate on screen controls, but Samsung didn't care about that. I do not trust that this phone will hold up for more than another 8 to 10 months before I will be stuck paying for an insurance copay to have the phone repaired once again.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
3
Response from Samsung USBy Debra, Social Commerce, June 26, 2023
Hello there November,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. As you know, Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices that would provide physical protection to your Galaxy devices? Samsung Care+ is the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone while traveling, to dropping it and shattering the screen, or having it stolen from your bag, and even if you find yourself taking an impromptu dip in your neighbor's pool with your Flip4 in hand, are all covered under your Samsung Care+ plan. Were you aware that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you would like additional assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS00083043/
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. As you know, Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to eligible devices that would provide physical protection to your Galaxy devices? Samsung Care+ is the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone while traveling, to dropping it and shattering the screen, or having it stolen from your bag, and even if you find yourself taking an impromptu dip in your neighbor's pool with your Flip4 in hand, are all covered under your Samsung Care+ plan. Were you aware that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you would like additional assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS00083043/
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for people with arthritic fingers!
on June 24, 2023
Posted by: dar4flip
from washington
When my flip4 hinge got out of alignment, I sent it off to the Samsung repair center. I couldn't believe how much I missed my phone! It is the only phone that I can hold onto without slipping out of my hands, which are arthritic and had to temporarily use a google pixel. The repair was quick and I was completely happy to get my phone back. Love this phone!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Unsatisfied customer
on June 26, 2023
Posted by: Anonymous
This is my second time purchasing, I bought one when it first came out, the screen buckles in the fold, and I see it still does the sane, not satisfied with this phone, will not be purchasing again, ever!! Trying to get rid of this one it buckled after six months, they gave me another phone totally unsatisfied, phone costs too much for this,
Response from Samsung USBy Debra, Social Commerce, June 27, 2023
Hey there Jazzy,
Thanks for locating the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would provide physical protection to your Galaxy devices. Samsung Care+ is the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone while traveling, to dropping it and shattering the screen, or having it stolen from your bag, and even if you find yourself taking an impromptu dip in your neighbor's pool with your Flip4 in hand, are all covered under your Samsung Care+ plan. Were you aware that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you would like additional assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS00083043/
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for locating the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would provide physical protection to your Galaxy devices. Samsung Care+ is the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone while traveling, to dropping it and shattering the screen, or having it stolen from your bag, and even if you find yourself taking an impromptu dip in your neighbor's pool with your Flip4 in hand, are all covered under your Samsung Care+ plan. Were you aware that the Galaxy Z Flip4's display has been put through a strenuous folding test to withstand folding 200,000 times? With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Your foldable phone is extra special, but that also means it needs some extra care. The easiest way to keep it looking new is to regularly clean it. Cleaning your foldable phone is simple and not that different from cleaning any other Galaxy phone. However, you will want to be careful about cleaning the phone's hinge. If it becomes dusty or dirty, make sure you clean it gently with a soft, dry cloth to avoid damaging your phone. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. DO NOT remove the protective top layer from the main screen, or attach any adhesive accessories, such as protectors or stickers. Check out the Samsung article titled, "Care for your Samsung foldable phone" for some more great information about your phone. Please feel free to reach out to Samsung Support if you would like additional assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS00083043/
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Money can Buy
on July 5, 2023
Posted by: KBlind44 Telegram
Expertise:Expert
Best phone that exists. Form factor, resilience, the whole package.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life
on July 12, 2023
Posted by: Ashlyn
I was trading in my s20 and fell in love with the flip feature, that was until I realized all other specs are a major down grade. From the camera to thescreen quality. All those feature I could live with except the horrible battery life. This phone is a downgrade from any Samsung I have owned and I have been with Samsung since the S7. This is just not on par with my expectations from Samsung.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, July 18, 2023
Hey Ashlyn, we appreciate your feedback on your Samsung Galaxy Z Flip4. We understand any new device can come with a bit of a learning curve. We have made several updates to our line of devices including adaptive batteries. Without knowing how long you've owned this device, we can say that over time using the device and letting the battery drain a little, will help the battery learn your usage habits and make adjustments to the consumption to maximize the battery life. We would also be more than happy to help you make any necessary adjustments to your device to help make the most of the features to help best align with your needs. We have provided a link to battery optimization for your device, warranty information if you would like to review for a claim, and the Samsung Support Team if you would like assistance with settings of your device or a warranty claim for the battery. We appreciate you being a loyal Samsung customer. -Elizabeth
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Product Manuals
https://www.samsung.com/us/support/downloads/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US