Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 128GB (Unlocked) - Blue
Average customer rating
4.3
(1,742 Reviews)
Rating breakdown 1,742 reviews
5 Stars
1,092
4 Stars
388
3 Stars
106
2 Stars
64
1 Star
92
86%of customers recommend this product.
(
529 out of
618)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 128GB (Unlocked) - Blue
Customer Rating
5
Super fast with great features
on May 1, 2023
Posted by: LuvMyFlip
[This review was collected as part of a promotion.] I absolutely cannot say enough good things about this phone. Compact closed. Big screen unfolded. Super fast browser. Unbelievable graphics.
Written by a customer while visiting Samsung US
Customer Rating
5
I flipped for this design
on May 1, 2023
Posted by: David33316
[This review was collected as part of a promotion.] I love the design and performance of the phone. It firs in my pocket much better than the huge phones of today and unfolds to the perfect size for my large hands. The display is great and so is the audio quality.
Written by a customer while visiting Samsung US
Customer Rating
5
God I love Samsung!
on May 1, 2023
Posted by: Flip4ever21
[This review was collected as part of a promotion.] I have had Galaxy phones now for over 12 years. You CANNOT beat these products. They stay on the cutting edge of new technology, constantly researching for the next big break in tech to use in their products! I could not be happier with my Flip4. I have owned ALL the previous flip models and how Samsung keeps making them better...I'll never know. Apple...c'mon folks...I mean...c'mon. Apple can't come close to Samsung's quality!. PERIOD.
Written by a customer while visiting Samsung US
Customer Rating
3
Awesome yet fragile
on May 1, 2023
Posted by: SmartPhones
[This review was collected as part of a promotion.] The flip 4 is a great phone, however it is very fragile. I had to get it fixed/replaced because it had a dead pixel right on the crease. It also scratches very easily, but that's to be expected with a folding phone. It seems that there will eventually be more problems with the crease, but other than that it's a great phone.
Response from Samsung USBy Debra, Social & Commerce, May 3, 2023
Howdy SmartPhones, thank you for taking the opportunity to share your thoughts with us about your Samsung Galaxy Z Flip4. We value your transparency as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most fabulous experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Fun fact, Samsung has conducted strenuous testing on our foldable devices to survive at least 200,000 folding and unfolding of the screen. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
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smsng.us/Samsung-Community
- Debra
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Less durable than the flip 3
on May 1, 2023
Posted by: Ctcinwinc
[This review was collected as part of a promotion.] I love the flip concept. It really makes filming at any angle a breeze. I had a flip 3 and the factory installed screen protector failed at about 10 months. It cracked but never bubbled. The flip 4 started bubbling at about 7 months and now looks horrible at 8 months. My wife's has the same bubbling. Going to get them repaired but disappointed that we're taking steps backward. I really hope the flip 5 is more durable.
Response from Samsung USBy Debra, Social & Commerce, May 3, 2023
Greetings Ctcinwinc, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip4. We appreciate your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous and unforgettable experiences when using our products. Did you know that Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below? Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! Samsung has conducted strenuous testing on our foldable devices to survive at least 200,000 times folding and unfolding the screen. Your Galaxy foldable phone comes with a specially designed screen protector preinstalled on the main screen. Samsung has designed this screen protector to withstand folding and unfolding, while providing protection from scratches and debris. Samsung does not recommend or authorize removal of the screen protector by the user. If you would like further assistance, please feel free to reach out to Samsung Support when you have the available time to do so. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083043/
- Debra
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https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone better than all others
on May 1, 2023
Posted by: Bobby2121
[This review was collected as part of a promotion.] Best phone ever first smart phone to be able to flip closed. Saves me from breaking my screen.
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on May 1, 2023
Posted by: Justin
[This review was collected as part of a promotion.] Great features and compact definitely a good buy highly recommend
Written by a customer while visiting Samsung US
Customer Rating
3
Screen is awful
on May 1, 2023
Posted by: Am26ber29
[This review was collected as part of a promotion.] I love the compact size for sure. The screen however is really durable for folding. I replaced the first one with the insurance before I even had it a year. Definitely going back the galaxy series.
Response from Samsung USBy Debra, Social & Commerce, May 3, 2023
Hello there Am26ber29, thank you for finding the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Flip4. We value your transparency as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing and unforgettable experiences when using our products. Samsung provides a 12-month warranty on our products that covers manufacturing defects in materials and workmanship, linked below. Samsung has conducted strenuous testing on our foldable devices to survive at least 200,000 folding and unfolding of the screen. Were you aware that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US