Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Average customer rating
4.7
(3,199 Reviews)
Rating breakdown 3,199 reviews
5 Stars
2,482
4 Stars
504
3 Stars
103
2 Stars
39
1 Star
71
90%of customers recommend this product.
(
452 out of
504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Blue
Customer Rating
5
Love, love this phone!
on August 17, 2024
Posted by: DogMom
[This review was collected as part of a promotion.] I wanted to get the Z5 when it came out last year mainly because I thought it was a very cool phone, and it came in purple, which is my favorite color. I never did get it, and when the Z6 came out I couldn't wait to get it, unfortunately they did not carry it in purple this time. It wasn't a problem, since I was able to purchase a really nice purple case for it and it looks great. There are so many features that I love on the phone, the Galaxy AI function is great, I love being able to open the phone and use the multi window function, which I always used in my old Galaxy S10+, but the window was so much smaller, with the Z6 I can even add a third window and save the combo with the apps that I use frequently. The graphics, photos, and video are very clear, the HD quality is very impressive. It makes streaming shows and watching videos on the internet much more enjoyable. I also feel that the speakers are much clearer than before, my husband has mentioned how much clearer my voice sounds when I call him now. The camera is also really nice, I have not taken a lot of pictures with it yet, but look forward to experimenting with the different functions it has. In general I really love the phone and everything it does, I have recommended it to friends who commented on how nice it looks. Thanks so much!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful and practical phone
on August 26, 2024
Posted by: Rietta
[This review was collected as part of a promotion.] I ordered it for the translate feature. Working retail I come across many people who do not speak English or just learning. Easy to use and I love being able to help my customers have a great experience. Very long battery life and with it being foldable, it fits in my pocket without the worry of it falling out. I am still learning about the many many features it has, like the Galaxy AI that will identify objects, plants,bugs and animals. The photo options are great. Editing features that make you seem like a pro!
Being able to use apps on the front screen without even opening it up is amazing. I'm very happy with this phone.
Being able to use apps on the front screen without even opening it up is amazing. I'm very happy with this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
super cool phone!
on August 26, 2024
Posted by: potionmaster
[This review was collected as part of a promotion.] The Galaxy AI is easy to use and very helpful with question I have for work. easy to use and fast responding.
I also love the way it processes the games I play online. wide screen make it easy to see everything I need.
the desing is awsome and compact, I could fit it anywhere in my pockets.
truly love this phone!
truly love this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Can't complain about samsung
on August 31, 2024
Posted by: Larei2024
[This review was collected as part of a promotion.] I love everything about, I can't list much because I'm still learning what it can do. 1st I wish it was a fold 6, I had the fold 4 but issue with the bridge. I really don't like the text message app and the price
Value
3
Response from Samsung USBy Social Commerce, September 3, 2024
Good day Larei2024,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We realize that transitioning to new devices can come with a bit of a learning curve. This is why we have a plethora of resources in place to make the transition as seamless as possible. We offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. Feel free to take a look at them when you have the free time and reach out to us at Samsung Support afterwards if you have any questions for us. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS10000753/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip6. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We realize that transitioning to new devices can come with a bit of a learning curve. This is why we have a plethora of resources in place to make the transition as seamless as possible. We offer informative videos on our YouTube channel that highlight your device and its features as well as device manuals, software updates, troubleshooting guides, and interactive simulators on our website. For your convenience, I have linked a few of these resources below for your review. Feel free to take a look at them when you have the free time and reach out to us at Samsung Support afterwards if you have any questions for us. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip6/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS10000753/
Written by a customer while visiting Samsung US
Posted by: Karmasamsara
from Richmond va
Expertise:Expert
Verified Purchase:Yes
You did what you can't do: Exellence, change, integrity, co-prosperity. With a tiny flaw on front screen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 28, 2025
Thank you for sharing your thoughts about the Galaxy Z Flip6! It's wonderful to know that you've had a great experience with your phone so far. The Galaxy Z Flip6 is designed with a durable Corning Gorilla Glass Victus® 2 exterior and an Enhanced Armor Aluminum frame, ensuring both style and resilience. It also features a FlexWindow, which enhances usability and provides a seamless experience on the outer part of your phone. Thank you for your feedback, and we hope you continue to enjoy your experience with the Galaxy Z Flip6. For any questions or concerns, reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Viveelan
from Utica, NY
Expertise:Intermediate
Verified Purchase:Yes
Every time i take my phone out of my pocket everyone oohs & ahhs and wants to see it. This is my second Galaxy Z Flip and i just LOVE it. Im still learning about all the things that it can do, like take selfies from the front screen without pushing a button! I've not had any trouble with the screen. My only complaint- the new one didn't come in purple!! My beautiful mint green will have to do!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Z Fold 6 loving it
on July 30, 2024
Posted by: Tasha2024
[This review was collected as part of a promotion.] So far I'm loving my fold 6, coming from fold 4! Loving the new features like AI and Google messenger, never thought I say that but the features are pretty awesome (just need to figure out how to personalize my keyboard as with the Samsung messaging app. The apps run smoothly however the battery should have been better! Still getting to know my fold but loving what I've experienced so far!
AI is also i cool feature i thought I'd never uses but the photography AI is pretty cool 😎
AI is also i cool feature i thought I'd never uses but the photography AI is pretty cool 😎
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Lacking precision
on April 6, 2025
Posted by: Guntar
[This review was collected as part of a promotion.] The screen isn't 100% accurate. I continuously misspell words and exit out out the keyboard or message app. Screen broke internally from a basic drop with a hard case and middle protection. Now the phone is like a blinding strobe light half the time wen I open it.
Value
3
Response from Samsung USBy R&R, April 7, 2025
Hey Guntar,
Thank you for sharing your experience with the Galaxy Z Flip6. If you find the screen sensitivity challenging, consider adjusting your keyboard settings. For Samsung Messages, you can access the customization options by going to Settings > General management > Keyboard list and default > Default keyboard. Keep in mind that Samsung Messages isn't pre-installed on the Z Flip6 but can be downloaded from the Galaxy Store if needed. If you're using Google Messages or another messaging app, check its specific settings for options that may enhance your typing experience. The Galaxy Z Assurance program also provides peace of mind by offering a one-time discounted screen replacement for damages or defects. This service is a helpful way to address any performance issues with your device's screen. Samsung products are also covered against manufacturing defects in material and workmanship for a limited 12-month warranty period, as specified for each product. We offer the option to add additional coverage with Samsung Care+ on eligible devices, providing extended protection and support. We're here to help you make the most of your Galaxy Z Flip6! Please contact our Samsung Support Team for additional assistance. Thank you for your review and for being part of the Samsung community!
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy Z Flip6. If you find the screen sensitivity challenging, consider adjusting your keyboard settings. For Samsung Messages, you can access the customization options by going to Settings > General management > Keyboard list and default > Default keyboard. Keep in mind that Samsung Messages isn't pre-installed on the Z Flip6 but can be downloaded from the Galaxy Store if needed. If you're using Google Messages or another messaging app, check its specific settings for options that may enhance your typing experience. The Galaxy Z Assurance program also provides peace of mind by offering a one-time discounted screen replacement for damages or defects. This service is a helpful way to address any performance issues with your device's screen. Samsung products are also covered against manufacturing defects in material and workmanship for a limited 12-month warranty period, as specified for each product. We offer the option to add additional coverage with Samsung Care+ on eligible devices, providing extended protection and support. We're here to help you make the most of your Galaxy Z Flip6! Please contact our Samsung Support Team for additional assistance. Thank you for your review and for being part of the Samsung community!
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US