Customer reviews from jbl.com
JBL - Harman Quantum TWS True Adaptive Noise Cancelling - Black
Average customer rating
4.2
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
29
4 Stars
12
3 Stars
1
2 Stars
3
1 Star
4
100%of customers recommend this product.
(
20 out of
20)
Customer Reviews for JBL - Harman Quantum TWS True Adaptive Noise Cancelling - Black
Customer Rating
5
Rich sound in comfort.
on March 8, 2024
Posted by: Dataman
Very comfortable and clear and rich sounding Earbuds. I enjoy hearing the full range of music. The earbuds work equally well on my phone and I can connect with a clear conversation.
Written by a customer while visiting jbl.com
Customer Rating
5
Reliable
on January 15, 2024
Posted by: Izaku
Audio is great. Only issue I had was setting it up since I had to get the update via my PC to make sure BOTH buds worked via the dongle.
Written by a customer while visiting jbl.com
Customer Rating
5
Great price and high quality
on December 28, 2023
Posted by: KBoy
from Colorado
I purchased JBL Quantum TWS Bluetooth buds in November 2023. I am so happy I mistakenly came across the buds in a Google search for quality Bluetooth buds. I am so amazed by the sound quality and features. In my opinion, JBL Quantum TWS is by far superior, and the icing on the cake is the sweet price of JBL Quantum TWS.
Written by a customer while visiting jbl.com
Customer Rating
4
Classic JBL Sound Quality!
on August 25, 2023
Posted by: Civil4life
from Atlanta, GA
These headphones have amazing sound for their size! Wireless USB-C dongle works great as well! It's nice that when I'm connected to my laptop via the dongle and someone calls my phone, the headphones will jump over to Bluetooth on my phone. However, it will not work the other way around. If connected to the dongle on my laptop and I make an outgoing call on my phone, the headset will not switch over to Bluetooth requiring me to take out the earbuds and put the phone up to my ear. The Ear Canal Test never works, which I can understand with the way my ears are, but from reading other reviews, I don't this test works very often no matter what type of ear.
As for the fit, my ear are the worst when it comes to earbuds. I have bought many different brand, sizes, and types and none of them would stay in my ears, including these! Very frustrating! So for these, I bought some memory foam tips to replace the ones that came with the earbuds along with some universal inner ear hooks. With these upgrades, I can run, do yard work and shake my head vigorously and the earbuds will remain in place! The noise cancelling is OK for this price range. The ambient sound control and talk through features are a nice touch.
Both the JBL mobile app and desktop app have great features that allow you to monitor the status of the earbuds and case as well as the ability to customize the EQ, Ambient sound control levels, and a few other features.
The only downside is the battery life is horrendous! This is the only reason I gave them 4 stars. I can get maybe 3 hours out them which sucks because I work long hours on the computer and like to listen to music to help establish the required pace of productivity.
Written by a customer while visiting jbl.com
Customer Rating
1
POOR
on August 7, 2023
Posted by: trumpbiden
I am a packaging artist. Thats my job thats my career. JBL should be ashamed in 2023 for sending such a small item in a convaluted set of boxes, with manuals that the type is so small you'll need sherlock holmes to help. Just look at apple for direction. How come with apple u just simple take it out the box put in your ears and viola!!!!!!
By Customer Support, August 7, 2023
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our product didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
5
Love noise canceling
on August 4, 2023
Posted by: zodie78
I bought these a few weeks ago and happy that I did. These don't hurt my ears. All outside noise I'm not able to hear. These earbuds are wonderful
Written by a customer while visiting jbl.com
Customer Rating
4
Decent choice
on August 3, 2023
Posted by: Witt
from NJ
Decent sound quality, easy to connect and switch between devices, but it is not comfortable to wear them for a long time.
Written by a customer while visiting jbl.com
Customer Rating
5
So Far So Good
on August 3, 2023
Posted by: SKingBlue
Bought myself a pair a few weeks ago and they arrived a couple days ago. So far they're extremely comfortable and sound great. Battery life is as advertised which is to say it's not mind blowing but it's good for general use cases. So far very happy for my first pair of higher end wireless earbuds.
Written by a customer while visiting jbl.com