Customer reviews from jbl.com
JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Black
Average customer rating
3.6
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
37
4 Stars
11
3 Stars
8
2 Stars
14
1 Star
12
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Harman Live Pro2 TWS Adaptive Noise Cancelling Perfect Call - Black
Customer Rating
2
Poor Volume Control
on March 27, 2026
Posted by: Nae Nae1
The acoustics were fine, however the volume was a big issue for me. They do NOT turn up very high even compared to my JBL headphones (which are also more quiet than usual). I ended up returning them and I do not recommend them unless volume isn’t something your care about.
Response from jbl.comBy Customer Support, March 27, 2026
Thanks for your feedback. We appreciate your input, and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
2
Buy the Tune Flex 2 instead.
on March 31, 2026
Posted by: Jwow
from Missouri
I have owned two pair of JBL Tune Flex 2 and loved them. I lost my first pair and gave my second away upon buying these. Bad decision. They fall out of the ear. Hair will trigger the controls which send it haywire. Bass isn't near as rich. Also, within 6 months the right earbud quit on me entirely. Somehow my upgrade turned into a downgrade.
Response from jbl.comBy Customer Support, March 31, 2026
We appreciate your feedback on our JBL Live Pro 2 TWS. We understand that the fit and bass performance did not meet your expectations. For the best fit and sound quality, try angling the ear tip downward, gently twisting the earbud into place, and ensuring it sits securely in your ear. We also recommend testing each of the included ear tip sizes to find the most comfortable and effective fit. We invite you to explore the JBL Headphones app as well, where you can customize or disable certain features and gestures, and adjust the EQ to better match your preferences. Our colleague has sent you an email with the next steps regarding the right earbud. If you have any additional questions or concerns, please feel free to reply directly to that email.
Written by a customer while visiting jbl.com