Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(28,921 Reviews)
Rating breakdown 28,921 reviews
5 Stars
24,786
4 Stars
3,232
3 Stars
559
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
This product has great features
on August 15, 2026
Posted by: Slash99
[This review was collected as part of a promotion.] Best phone ever. So many hidden and useful features. Thanks
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on August 14, 2026
Posted by: Kcroo24
[This review was collected as part of a promotion.] I chose this device because it is easy to use and does what i need it to do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The dependable and user friendl.Samsung galaxy S25
on August 14, 2026
Posted by: Coxxy77
[This review was collected as part of a promotion.] I chose the Samsung S25 ultra because they are known to be user friendly... It is probably my 6 or seventh Galaxy phone, and I've never been disappointed. This is by far the best one as of yet.
It is just like most of the Samsung phones dependable and with multiple new functions...
It is just like most of the Samsung phones dependable and with multiple new functions...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent daily driver
on August 14, 2026
Posted by: Dopple
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra balances powerful hardware refinements with deep software integration.
The Highlights
Ergonomics & Display: Flat sides, slightly rounded corners, and reduced weight make the massive 6.9-inch Dynamic AMOLED screen much easier to handle. The anti-reflective coating handles direct sunlight exceptionally well.
Performance: Driven by the Snapdragon 8 Elite for Galaxy, peak speeds and on-device AI tasks are exceptionally fast.
Camera System: The primary 200 MP camera and new 50 MP ultra-wide lens deliver incredible detail, while the 3x and 5x telephotos maintain sharp zoom capability.
Software: One UI 7 brings refined Galaxy AI tools, including Now Brief and seamless Gemini integration.
The Trade-Offs
S Pen Downgrade: The built-in S Pen loses Bluetooth connectivity, removing air gestures and remote camera controls.
Charging: Fast charging remains capped at 45W with no native magnetic Qi2 alignment without a case.
Verdict
It is one of the most complete Android flagships available, offering top-tier processing power and display tech, though the S Pen changes and familiar charging speeds leave room for minor complaints.
The Highlights
Ergonomics & Display: Flat sides, slightly rounded corners, and reduced weight make the massive 6.9-inch Dynamic AMOLED screen much easier to handle. The anti-reflective coating handles direct sunlight exceptionally well.
Performance: Driven by the Snapdragon 8 Elite for Galaxy, peak speeds and on-device AI tasks are exceptionally fast.
Camera System: The primary 200 MP camera and new 50 MP ultra-wide lens deliver incredible detail, while the 3x and 5x telephotos maintain sharp zoom capability.
Software: One UI 7 brings refined Galaxy AI tools, including Now Brief and seamless Gemini integration.
The Trade-Offs
S Pen Downgrade: The built-in S Pen loses Bluetooth connectivity, removing air gestures and remote camera controls.
Charging: Fast charging remains capped at 45W with no native magnetic Qi2 alignment without a case.
Verdict
It is one of the most complete Android flagships available, offering top-tier processing power and display tech, though the S Pen changes and familiar charging speeds leave room for minor complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Has a phenomenal cámara
on August 14, 2026
Posted by: Kat2424
[This review was collected as part of a promotion.] Has a phenomenal camera, the bedt one ive had so far. But i will say the screen broke and it was very expensive to fix. Screen was too easily broken and too expensive to fix and so i got stuck with an expensive phone phone i wouldnt fix.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
NOT USER FRIENDLY, DUMB PHONE, RIDDELLED WITH PROB
on August 14, 2026
Posted by: Donewithsamsung
Expertise:Expert
Samsung may think they are putting more technology in these phones, but they are just making them STUPID. Every new generation is worse, less use friendly, AND RIDDELLED WITH GLITCHES AND ISSUES. DUMB STUPID "SMART"PHONE CAN'T EVEN MAKE THE SCREEN BRIGHTER, BC OF SYSTEM OVERRIDES STRAIGHT GLITCHES. SAMSUNG S 22 IS TRASH AND THIS S25 IS EVEN WORSE !
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, August 17, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it is when your device is not meeting your expectations. We have provided a link to the full manual for your device to help you customize the settings of your device that you mention causing frustration. We have also provided a link to the Samsung Support Team to assist you with any features you believe are not operating as intended, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on August 14, 2026
Posted by: Avalon234
[This review was collected as part of a promotion.] An absolute game changer phone! This phone is perfect for any task weather it be gaming or everyday usage. Hasent slowed down after 1 year of heavy use on bit. I choose samsung everytime!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product fast processors and runs like a champ
on August 14, 2026
Posted by: Howie4293
[This review was collected as part of a promotion.] I chose s 25 ultra because it was thee best phone to have runs good battery last forever I have never had an issue with this phone since I gotten it.
Value
5
Written by a customer while visiting Samsung US