Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.2
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
164
4 Stars
28
3 Stars
16
2 Stars
13
1 Star
23
82%of customers recommend this product.
(
125 out of
153)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Posted by: Ron W
from St Clair, Missouri
Expertise:Expert
Verified Purchase:Yes
I am extremely pleased with the Samsung s25 ultra 1tb unlocked phone. Connecting it to a network and porting the existing number was easy. The phones performance has been outstanding regardling speed and usability. I'm very impressed with the camera and it's flexibility as it takes excellent pictures. The audio sound volume is very good and easy to hear without issue. All my Bluetooth devices connected immediately and stay connected. The S25 Ultra will handle all the apps and tasks I need to do and more.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Becca
Verified Purchase:Yes
Bought cuz s23 ultra battery getting worse by the day loved that phone. This has some improvements as far as weight- lighter and screen is noticeably better. I usually buy Samsung or One Plus phones. Im in Samsung world tho so makes sense and better trade in prices.
Written by a customer while visiting Samsung US
Customer Rating
2
Don't upgrade if you have the s23 ultra.
on June 17, 2025
Posted by: alee
Expertise:Expert
Traded in my s23 Ultra to this phone thinking it definitely had to be an upgrade. The camera is definitely worse on all fronts, focus, night photography, being able to manually control brightness before the shot. The 10x is abysmal and don't even get me started on the digital zoom. It's so digital it looks like a pixelated painting. No wonder I was able to get so much to trade in. The s23 was superior.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, June 18, 2025
Hi there Alee, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the camera of your device is to you every day to capture and keep all of your life moments both big and small. We have provided links to articles to help you capture the most amazing photos and videos with your phone. We have also shared a link to the Samsung Support Team if this experience continues with your device, or you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Camera not as good as S23U, not sure why
on June 18, 2025
Posted by: Bdawg
from Chicago
Expertise:Intermediate
S23 ultra trade, I really liked that phone but the battery was getting worse. S25ultra so far has been mixed. The camera seems to be not as good. My images as are grainy, I cant seem to take a picture without a streak or movement, the s23 took photos like a pro, why is this one struggling so much?
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, June 18, 2025
Hey Bdawg, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are finding features and capabilities of your new device that you are finding enjoyable. We have provided a link to an article to help you with the clarity of your device, and another to highlight the different features and settings of your camera. Lastly, we have provided a link to the Samsung Support Team to offer assistance if this experience continues or you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Kgarth
from New York, NY
Expertise:Intermediate
Verified Purchase:Yes
Great camera as always, however some of the features like the pen command for pictures are gone. Samsung wallet is back.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Aamir
from Maryland
Verified Purchase:Yes
Simply amazing device. I love the camera upgrade. Beautiful looking phone. The storage alone, is the greatest
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Wish they keep old s pin phot ability
on July 12, 2025
Posted by: Tebby
I had the 23 ultra and then got the 25 ultra. I was very disappointed that my s pin can no longer take pictures. I used that feature a lot. I got this phone for the picture quality so I am still pleased with that feature.
Written by a customer while visiting Samsung US
Customer Rating
5
PinkGold Phone
on July 19, 2025
Posted by: KitKat5000
Expertise:Expert
This is my first Ultra phone and I really like it, I've always used the A series then I decided to invest in a high end Samsung phone to last me a while and I've loved it ever since. I got mine in Titanium Pink gold and absolutely love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US