Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,135 Reviews)
Rating breakdown 20,135 reviews
5 Stars
17,275
4 Stars
2,185
3 Stars
388
2 Stars
127
1 Star
160
86%of customers recommend this product.
(
1,100 out of
1,278)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Posted by: Kim L
Verified Purchase:Yes
I love this phone. The camera is absolutely AMAZING!!! I am so glad I upgraded when I did.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, September 12, 2025
Hi there Kim L, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We are ecstatic to hear you are so thrilled with the new features and usage of your device. We hope you'll reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
James Whetsel
on January 29, 2026
Posted by: Cindy
Very nice phone indeed. Thank you for your support, James Whetsel Indiana.
Response from Samsung USBy R&R Team, January 30, 2026
Hi there Cindy, thank you for your feedback on your Samsung Galaxy 25 Ultra. We are so happy to hear that you are finding this device to be so nice. We have provided a link to the full manual for your device to help you fully explore the amazing capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Linda
from Missouri
Verified Purchase:Yes
Still learning all the abilities and functions but so far it's been awesome
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 11, 2026
Hi Linda, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with your inital usage of your device. We have provided a link to the full manual for your device to help you discover all of the amazing enhancements to your device. We have also shared a link to the Samsung Support Team if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: MikeB
Verified Purchase:Yes
So many options it takes time to figure it out.
When you do it's great.
When you do it's great.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 18, 2026
Hi there MikeB, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are enjoying the usage of your device, and finding so many amazing enhacements available. We have provided links to resources to help you explore the new device, and best align the settings to your preferences, as well as answering any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Cutie
from Wisconsin
Expertise:Expert
Verified Purchase:Yes
Like my phone. Look far to use it longer for a more objective view.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 24, 2026
Hi Cutie, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are happy with your device, and that you are looking forward to using it for the foreseeable future. We have provided a link to the complete manual for your device to help you explore all of the enhanced features available on your device like Galaxy AI. We have also shared a link to the Samsung Support Team for your convenience if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Sleek design
on February 25, 2026
Posted by: Dru2029
Way better than all the phone competitors.. I highly recommend Samsung phones
Response from Samsung USBy R&R Team, February 27, 2026
Hi Dru2029, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you are loving your device, and finding it so much better than others you have used in the past. Please, don't hesitate to reach out to us in the future any time you have questions or wish to share additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Stan
from Monument, CO
Expertise:Intermediate
Verified Purchase:Yes
Solid cell phone. Camera could be better and faster wireless charging could be MUCH faster.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, February 26, 2026
Hi there Stan, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to an article to help you discover the different camera settings and features for the best possible photos and videos. We have also shared a link to an article to help you maximize the charging speed. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: JWSa
from Fort Lauderdale, FL
Expertise:Intermediate
Verified Purchase:Yes
Great phone and high quality camera that takes great pictures
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, March 5, 2026
Hey there JWSa, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving the usage and quality of your device, and that you are capturing amazing photos and videos with your device. We have provided a link to the Samsung Support Team for your convenience to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US