Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,770 Reviews)
Rating breakdown 23,770 reviews
5 Stars
20,396
4 Stars
2,611
3 Stars
450
2 Stars
143
1 Star
170
86%of customers recommend this product.
(
1,128 out of
1,312)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Wonderful phone
on March 9, 2026
Posted by: Tatto1
[This review was collected as part of a promotion.] This phone is great.... the camera with lenses great ... the first time I use pencil and isitvis great....
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 13, 2026
Posted by: DOUBLE07
[This review was collected as part of a promotion.] Galaxy s25 ultra has some of the best features for a cell phone like the camera are exceptionally well designed, storage are awesome, water resistant, fall protection are great. The GB and MG speed are awesome while texting and emailing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for personal and work!
on March 13, 2026
Posted by: Jimbobjoe
[This review was collected as part of a promotion.] I use my S25 Ultra for personal and business. The camera is excellent and the Gemini AI works well once you get used to how to actually use it as with any AI. Work setup a different profile but with knox security it allowed me to BYOD to work and use! Loce the features so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bring back the S Pen take a picture option
on March 13, 2026
Posted by: Swimscout
[This review was collected as part of a promotion.] They should bring back the S Pen take a picture option it was very convenient the fact that is gone on this phone is not helpful
Value
5
Written by a customer while visiting Samsung US
Posted by: Tom P
from South FL-ville
Expertise:Expert
Verified Purchase:Yes
I sell phones and phone service for a living, so I know quality. As someone who's run a great many devices, I can tell you that this one's a winner. An all-around workhorse well-suited for true "daily driver" use. I love the powerful processor and the fact that ample storage is included. Beautiful QHD screen and arguably the best camera you can get in a phone. All-day heavy-use battery life, augmented by fast charging (trust me, pick up a 45 or 60 watt charger.) A true enthusiast experience.
Add to that the fact that I got an excellent deal, and there's literally nothing not to love!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeds my expectations. S 25 ultra, and my S 22 u
on March 20, 2026
Posted by: docc6029
[This review was collected as part of a promotion.] Best phone ever. Honestly, I do not know of any reasons i should upgrade. The camera is super. It's better than my Kodak pixapro. Awesome display, great for my gaming experience. Also, Gemini is almost like a best friend. Myself, and my better half is always educating ourselves, whether if its making repairs or just curious about history. I'm 59 yrs young, I can just imagine having something like this as a teen, wow. A plus student I tell ya. Almost forgot, the photography AI for gallery, is amazing with some of my creations, I, or we, come up with. No way to explain it, its over the top.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I Love My Galaxy S25 Ultra!!!
on March 22, 2026
Posted by: Dougiesgirl51
[This review was collected as part of a promotion.] I’ve been really impressed with the Samsung Galaxy S25 Ultra so far. The screen looks amazing—super bright, clear, and smooth when you’re scrolling or watching videos. The camera is honestly one of my favorite parts. Pictures come out really sharp, and the zoom is crazy, in a good way.
The phone is super fast too. Everything opens quickly, and I haven’t had any issues with lag, even when multitasking or playing games. Battery life easily gets me through the day, which is a big plus.
I also like the Galaxy AI features—it's actually pretty useful. Stuff like editing photos, fixing noise in videos, or just making things look better without much effort is really nice.
Overall, it just feels like a solid, high-end phone that’s easy to use and worth it.
The phone is super fast too. Everything opens quickly, and I haven’t had any issues with lag, even when multitasking or playing games. Battery life easily gets me through the day, which is a big plus.
I also like the Galaxy AI features—it's actually pretty useful. Stuff like editing photos, fixing noise in videos, or just making things look better without much effort is really nice.
Overall, it just feels like a solid, high-end phone that’s easy to use and worth it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
They cut every corner
on March 30, 2026
Posted by: Jsanf44373
[This review was collected as part of a promotion.] It's been glitchy and the battery drains fast nobody should buy unless they want dex and even then maybe not worth it. My worst cell phone experience by far
Value
1
Response from Samsung USBy R&R Team, April 3, 2026
Hi there Jsanf44373, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you every day for a range of daily tasks, and needing lasting battery life and uninterrupted usage. We have provided links to troubleshooting guides to help you maximize the battery life, speed, and glitching you mention experiencing with your device. We have also shared a link to the Samsung Support Team to assist you if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US