Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(30,327 Reviews)
Rating breakdown 30,327 reviews
5 Stars
25,963
4 Stars
3,423
3 Stars
587
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Love Samsung
on September 29, 2026
Posted by: SpaceCadet
[This review was collected as part of a promotion.] I chose the samsung s 25 ultra because of the titanium shell and the beautiful top notch quality only samsung can achieve.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I Love Samasung
on September 29, 2026
Posted by: Baldie57
[This review was collected as part of a promotion.] I have used and Android since I have a phone over 20 yrs now, and every new phone that has come out I've purchased it. I own the buds, and laptop as well. I Love how Samsung upgrades the phones to give them better specs. The camera quality is always amazing. Samesund has definitely come a long was. I am also excited about the up grade that is coming next yr which will be my new phone. I enjoy the themes, storage, sound, especially that Bixby. I am learning more about the phone as I go along, and Samsung never disappoints. I will always stick with this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Pen feature on the S25 Ultra is AMAZING!
on September 29, 2026
Posted by: WorkFlow
[This review was collected as part of a promotion.] I use the pen feature alot for work. That is why I chose the S25 Ultra to get work done faster and more efficient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product but difficult to set up
on September 29, 2026
Posted by: SAMSUNGshopper
[This review was collected as part of a promotion.] Recently, I chose a Samsung S25 Ultra to upgrade my husband's work phone with. He had an S24 Ultra previously. I usually set up all new technology and transfer items and log in to all the dozens of accounts.
I never had a harder time going through setup before than with the S25 Ultra. I don't know if this a device or a series problem, but not every Google account was set up during transfer, about half. Meaning a lot of things won't sync. All saved text messages weren't sent over, causing issues on Day 1 and still on Day 5. Trying to initiate and finish this smart switch transfer also is impossible this time. The phone, when finally connected, just won't sent information and then disconnect after a long time waiting for something to happen.
The E-Sim also wouldn't get transferred to the new phone. I had to call the helpdesk 11(!) TIMES to make it work.
I am so over this and I am afraid to upgrade my phone to an S25 Ultra and feel like I should skip this series. I will wait for the S27 to come out.
I never had a harder time going through setup before than with the S25 Ultra. I don't know if this a device or a series problem, but not every Google account was set up during transfer, about half. Meaning a lot of things won't sync. All saved text messages weren't sent over, causing issues on Day 1 and still on Day 5. Trying to initiate and finish this smart switch transfer also is impossible this time. The phone, when finally connected, just won't sent information and then disconnect after a long time waiting for something to happen.
The E-Sim also wouldn't get transferred to the new phone. I had to call the helpdesk 11(!) TIMES to make it work.
I am so over this and I am afraid to upgrade my phone to an S25 Ultra and feel like I should skip this series. I will wait for the S27 to come out.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible phone with great battery
on September 29, 2026
Posted by: SamsungPDAH
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra because of great experiences with previous versions of this phone. It handles all tasks and apps with ease, and the performance is snappy. The graphics capabilities are top notch, snd the battery life is outstanding. No complaints whatsoever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Big & Improved Screen
on September 28, 2026
Posted by: SamsungforLife
[This review was collected as part of a promotion.] I chose this phone because of the size of the screen and the anti-reflective glass which enables me to easy see the display in all types of light. Love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on September 28, 2026
Posted by: Hairbyarizona
[This review was collected as part of a promotion.] I love my phone. I have been stuck on Samsung my whole life. The 20 was my favorite until I had to get a new phone. I chose the s 25 ultra and the camera is beneficial to my profession. I needed a good camera to capture the hair I do!
The pen is amazing too especially when it comes to signing documents.
The pen is amazing too especially when it comes to signing documents.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Superb Excellence
on September 28, 2026
Posted by: ByMorning225
[This review was collected as part of a promotion.] I chose a 5-stars rating for the Samsung galaxy s25 ultra because Samsung is a trusted and known brand, whenever they bring-out the latest Galaxy s Ultra series devices it's always ranked #1. Their devices feature AI, also the Ultra comes with an e-pen known as the s-pen. This is very handy & useful when I have to sign my signature to forms & documents, better than using my stubby fingers. Another useful feature with my Samsung device is it connects to my Samsung smart tv. My device turns into the actual remote for my smart tv. It also can mirror what's on my device to the smart tv's picture screen. The device recharges super fast, the design is ultra slim, over 500gb in device space. I also use my device as my own personal digital wallet. I don't have to carry around bank cards anymore, just my Samsung galaxy device. I frequently use my Samsung for navigating from point A to point B, also my Samsung device counts my steps and tells me how much calories I've burned for the day, how long I've been physically active through the day (all for healthy info). Im always online, but no need for a laptop, the Samsung galaxy s Ultra series is powerful enough to take care of all your online duties or projects.
Value
5
Written by a customer while visiting Samsung US