Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(28,909 Reviews)
Rating breakdown 28,909 reviews
5 Stars
24,775
4 Stars
3,231
3 Stars
559
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,136 out of
1,325)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Samsung User for Life
on August 17, 2026
Posted by: KLH3060
[This review was collected as part of a promotion.] I use the AI features to enhance my photos, voice commands search and daily / weekly reminders, and immediate translation of dialog. I am glad I chose to upgrade to the S25 Ultra. I have a galaxy watch and Samsung earbuds, I will continue to be a Samsung user for life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Very Dissatisfied
on August 17, 2026
Posted by: Usetolovesamsung
[This review was collected as part of a promotion.] I chose to upgrade from the s21 and what a mistake. I go into disconnected status any time I leave wi-fi. Which means unable to stream sites or use navigation apps like waze. Very sorry I spent a lot of money for a worse experience than the s21.
Value
3
Response from Samsung USBy R&R Team, August 20, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how important the seamless connection of your device is to you every day. We have provided a link to an article to help you troubleshoot this experience at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great Screen and Camera
on August 17, 2026
Posted by: SamsungUltra25goldie3021
[This review was collected as part of a promotion.] I chose the Samsung S25 Ultra because I love when I stream shows or games it's very clear. I love to listen to music on my Samsung Buds and when I workout my watch syncs with everything. The last 5 to 7 years I only been with Samsung devices and I have not had any problems. I love how I can do multiple things on one device. I will probably be upgrading to the new Ultra as well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Phone has great features
on August 17, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I chose the s25 ultra for the camera features I have 6 kids and love capturing moments plus screen is nice helps keep my little ones entertained while I am talking at doctor appointments
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone.
on August 17, 2026
Posted by: Lunarcat
[This review was collected as part of a promotion.] Samsung has been the phone that I choose to use. One of the best brands out there. And this phone is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything you need right in your hand
on August 17, 2026
Posted by: Decon12
[This review was collected as part of a promotion.] I have always used andriod for years i would just get the cheapest one until i really needed a phone for work. I choose to get i to samsung S teir and the what it can do compared to the old one i was hooked games movies the speed was all game changer for me. i knew once i could get a new one i was going all in and got the s 25 ultra and after a year i still finding new things this device can do. like im able to read lables on pallets 30 feet in the air with the camera and read whats inside with how far the camera can zoom in. The new AI update i found it can awnser the phone and see who it is lets me know so no more spam calls. asking the AI anything and it will guide me to pretty much anything links videos ect. I mean i have streamed my games off my computer so i could lay down and play games. cant wait to find the next thing this phone can do that i had no clue about.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is grate no trouble with it at all
on August 17, 2026
Posted by: Packrat
[This review was collected as part of a promotion.] I used it everyday I love it it works with a 3d scanner 2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on August 17, 2026
Posted by: Kirk1701
[This review was collected as part of a promotion.] In the competetive world of tech, the Samsung S25 Ultra is one of the most elite phones money can buy. With Samsung's Ultra line up, along with their ultra quality. It is easy to see why I chose the Samsung S25 ultra as my wingman for my daily tasks. The quality, reliability, solid build and easy of use, matched with its A-I capabilities, together, you have one impressive phone to tackle almost anything life throws at you. The Samsung S25 Ultra is what the best of the best looks like.
Value
5
Written by a customer while visiting Samsung US