Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,809 Reviews)
Rating breakdown 23,809 reviews
5 Stars
20,428
4 Stars
2,617
3 Stars
450
2 Stars
143
1 Star
171
86%of customers recommend this product.
(
1,128 out of
1,312)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Posted by: Bran
Expertise:Intermediate
Verified Purchase:Yes
Phone is pretty good. Sad that it doesn't have bluetooth enabled S pen like its previous series phones. Feels lighter in weight. One feature that would be nice to bring back is phone to vibrate upon moving when you have a text. This phone only has it for missed calls instead of missed calls and texts.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Literally the best phone you can get!
on December 2, 2025
Posted by: Skainet122
[This review was collected as part of a promotion.] I upgraded my samsung from s23 ultra to s25 ultra, as soon as I got it I was already seeing the upgrade, the camera is insanely good, I love using the feature of circle to search, this phone is literally anything you can ask for. Insanely good camera, super fast, really good battery that last literally all day, moreover, for videogames is really good, I play a really good variety of games, and they run so smooth. Really Loving this upgrade, I cannot be more excited.
Value
5
Response from Samsung USBy R&R Team, December 2, 2025
Hi there Skainet122, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are loving the upgraded features and capabilities of your device, and that you are using it for so many hobbies and activities every day. We have shared a link to the Samsung Support Team to offer assistance if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Ruthesh kumar
from Chicago
Verified Purchase:Yes
Phone is very good, no complaint. But the website is showing fluctuating price. I took a 512 gb for a price, but after some days for the same price 1TB was available
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Drisshd
Verified Purchase:Yes
Galaxy S25 ultra is second to none, this phone is phenomenal 👌 👏
Written by a customer while visiting Samsung US
Posted by: TMayfield5
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
I love the phone. Very user friendly. Fantastic pictures.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, December 23, 2025
Hey TMayfield5, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We are thrilled to hear you are finding this device easy to use, and so amazing for capturing amazing photos and videos. We have shared links to resources to help you with additional features like Galaxy AI, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Sasmsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: DoruV
Verified Purchase:Yes
I received the phone and noticed a very small white dot on the camera frame, on the ring around the middle camera. It is visible and I’m not happy about it; I was disappointed.
The phone was new and I opened the box myself, so I believe this is an issue with the packaging or the finishing.
Otherwise, it has been working well so far.
The phone was new and I opened the box myself, so I believe this is an issue with the packaging or the finishing.
Otherwise, it has been working well so far.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, February 18, 2026
Hi DoruV, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you have found the overall functionality of your device to be good. We have provided a link to the Samsung Support Team if you are wishing to discuss the apperance of the white dot you mention further and see what options may be available for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 19, 2026
Posted by: TOOTALL
[This review was collected as part of a promotion.] I use my phone for just every day use and some games. It is plenty fast. The sound is great from the speakers. The Galaxy AI feature works well along with Gemini and bixby. The camera is extremely good.
There are so many things you can customize on this phone. I would recommend it for sure. Im sure I dont even use the phone to its full potential but everything I want is there.
I wish they would bring back the led flash indicator when you had a message.
There are so many things you can customize on this phone. I would recommend it for sure. Im sure I dont even use the phone to its full potential but everything I want is there.
I wish they would bring back the led flash indicator when you had a message.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone to date
on April 20, 2026
Posted by: Fluffy
[This review was collected as part of a promotion.] Best phone, in my opinion. The camera is awesome.Be able to search things online with the ai is great, it's very helpful. Very useful when editing before my TikTok.
Value
5
Written by a customer while visiting Samsung US