Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,809 Reviews)
Rating breakdown 23,809 reviews
5 Stars
20,428
4 Stars
2,617
3 Stars
450
2 Stars
143
1 Star
171
86%of customers recommend this product.
(
1,128 out of
1,312)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Posted by: crooclyn
Expertise:Expert
Verified Purchase:Yes
I love the phone but I been have little problems with my phone for some reason I have to restart my phone cause is keep having these little glitches can someone call me about my device
Response from Samsung USBy R&R Team, February 4, 2026
Hi there Crooclyn, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the features and capabilities on your device. We have provided a link to an article to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team for your convenience if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Samsung Community
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Facebook
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The best yet!
on April 19, 2026
Posted by: Robpow
[This review was collected as part of a promotion.] I've loved every samsung product I have owned. The S25 ultra has all the capabilities of laptop or high end tablet and it still fits in my pocket. Great battery life, great photo, and just the best phone on the market...well Im sure the s26 ultra is better now but over still worth every penny
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung s25 ultra
on February 20, 2026
Posted by: Lilly
Expertise:Expert
I bought this phone in December 2025 and I don't like that you can assign different sounds to different people when text and or call also with have different sound for app and can't use the pen to take pics like with the order model Samsung phones 1😔
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R Team, February 23, 2026
Hi there Lilly, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the customization of your device is to you, and we have provided a link to the complete manual for your device to help you discover the ways you can customize your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on October 23, 2025
Posted by: Teacher
[This review was collected as part of a promotion.] The features are great. But it would have been greater if the S Pen could take pictures like in the S 23 Ultra
Value
4
Response from Samsung USBy R&R Team, October 27, 2025
Hey Teacher, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with your device. We have provided a link to the full manual for your device to help you with the hand gestures and voice commands that are available to help you control your camera from afar. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Newer is not always better
on October 25, 2025
Posted by: Jaxc
from Tyler, Texas
Expertise:Intermediate
My husband & I have both used Samsung phones for years now, loved them. Until we both got these S25 Ultra phones back in the spring. My phone has had the most continuous problems from the start. Hard to set up, hard to understand, & hard to control - just touch a page & it jumps to another page or the sound just goes up or down on it's own, no matter what I set. I have had this strange message that pops up on my screen many times a day, something about my husband's phone, but they are not connected. It stays on the screen a few seconds & then goes away. Don't know where it comes from, what it means, or how to stop it. I did the settings like my last phone, but this new one has a mind of it's own. I don't feel secure. Would give anything to get my old S23 phone back!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, October 27, 2025
Hi there Jaxc, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not meeting your expectations, and we would love to assist you. We have provided a link to the complete manual to assist you with the ways the software has been changed from your previous device. We have also provided a link to the Samsung Support Team to assist you with the features that are not operating as intended that you mention with the software. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Display!
on February 7, 2025
Posted by: S25U4Life
[This review was collected as part of a promotion.] I absolutely love this phone, it is super fast, the battery lasts for days, and the improved form factor makes it feel more premium. Samsung you have done it again!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
More of the same.
on February 8, 2025
Posted by: HonestAbe
[This review was collected as part of a promotion.] It is fast. But so was the s24 ultra. It is more square than the s24 ultra. It has less non AI features. If you already have a last year model. Don't even bother. Nothing revolutionary or new of merit. Suuuuure it has a barely noticeable larger screen. But other that and AI gimmicks. It's the same old rehashed design.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hello HonestAbe, we appreciate you sharing your experience with your new Samsung Galaxy S25 Ultra. We understand how important it is to you to feel that you have made a good and worthwhile investment in your new device. We have shared a link to the full device manual to help you with the settings to align to your preferences, and discover the full capabilities and updates. We also recommend checking out some of the amazing videos we have that highlight the enhanced features and fun ways you can use your device. Lastly, we have provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Great AI phone
on March 5, 2025
Posted by: DDARRY
[This review was collected as part of a promotion.] Great advancement on AI feature compared to previous model. Simply amazing.
Value
5
Written by a customer while visiting Samsung US