Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(30,521 Reviews)
Rating breakdown 30,521 reviews
5 Stars
26,128
4 Stars
3,450
3 Stars
589
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
As good as it gets
on March 31, 2025
Posted by: KevWin
[This review was collected as part of a promotion.] The camera is great. The phone doesn't lag at all. The screen is crystal clear. This is a great phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Galaxy Ultra has so many next level features
on March 31, 2025
Posted by: Sunshine22
[This review was collected as part of a promotion.] Lightning fast response time, next level AI, tons of storage space, water resistant and much more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it.
on March 31, 2025
Posted by: Vianlo823
[This review was collected as part of a promotion.] The new Galaxy S25 Ultra is lightweight, the artificial intelligence added makes the device a help to your daily tasks, I love being able to have artificial intelligence applications included, the photos it takes are really lovely.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sharp screen.
on March 31, 2025
Posted by: ARMYKID84
[This review was collected as part of a promotion.] Great feature all around it has a great screen and operating system! Seamless actions across apps is a great feature and so is the search.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A.i. insane. No Bluetooth pen, auxiliary, s.d.
on March 31, 2025
Posted by: Mycelium
[This review was collected as part of a promotion.] A.i. can do more than ever it's wild. I still miss the old days of expanded memory slots, auxiliary ports, and even removable batteries. The Bluetooth pen would have been cool too. But the camera is great, and processor is nice too. Nice screen and overall feel. There are seamless actions across apps.
Value
4
Response from Samsung USBy R&R Team, March 31, 2025
Hi there Mycelium, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the enhanced features and capabilities especially of Galaxy AI on your device. We would love to help you with the features you feel have been made unusuable with your device. We have provided a link to an article to help you discover the features of the redesigned S Pen. If you find using wired headphones to be your preference, you can absolutely continue to do so with your device by using a USB-C to headphone jack adapter plugged in to your charging port. Expandable storage is also still an option, and has been transitioned to digital cloud based options to increase the durability and water resistance of the device, and provide access across you ecosystem of devices. We have lastly provided links to the full device manual to help you best align the settings to your preferences, and to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best over all
on March 31, 2025
Posted by: Kdnight
[This review was collected as part of a promotion.] The smoothest transitions I've had between my old phone and this one. I couldn't ask for more. It's really simple and powerful at the same time. I keep exploring and can't stop finding new features. Also, physically durable; you can really feel the quality of the device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
BEST PHONE ON THE MARKET
on March 31, 2025
Posted by: TRIGGATRONXXL
[This review was collected as part of a promotion.] The sheer number of features that you don't even hear about is mind boggling. You can set your phone so specific that it will send you updates on the sports teams you follow! It's called the Now Bar. I'm laughing at how fast it is forall the things I used to do that took time. It's like magic. Now brief can be super helpful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Product is good but not upto expectations
on March 31, 2025
Posted by: Bob2Ma
[This review was collected as part of a promotion.] Observed Mobile screen stuck multiple times.. instagram app is not a good compatible on tbis phone. Sometimes could load or not showing options what was there. Screen stuck. And lot of other things a well.
Value
3
Response from Samsung USBy R&R Team, March 31, 2025
Hi there Bob2MA, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be to have your usage of your device interrupted, and we would love nothing more than to help you resolve this frustration and have the best possible experience with your device. We have provided links to a few resources to help you with the apps that are not operating as expected and the freezing. We have also provided a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US