Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,743 Reviews)
Rating breakdown 23,743 reviews
5 Stars
20,371
4 Stars
2,610
3 Stars
450
2 Stars
142
1 Star
170
86%of customers recommend this product.
(
1,128 out of
1,312)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Customer Rating
2
this product kinda sux
on April 27, 2026
Posted by: damnsung
[This review was collected as part of a promotion.] visual voicemail not working
texts not sending
device completely shutting down twice for about 30 hours
Value
2
Response from Samsung USBy R&R Team, April 29, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not operating as intended or expected. We have provided a link to an article to help you troubleshoot your text messages not sending as expected. We have also shared a link to a guide to help you with the device shutting down as you mention. Lastly, we have provided links to the complete manual to help you with the voicemail, and to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
El Mejor Celular
on April 27, 2026
Posted by: Blitzo09
[This review was collected as part of a promotion.] "Galaxy AI" el mejor celular qué pude comprar me encanto todo de el, tanto su camara como su procesador son increíbles
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Handheld miracle
on April 27, 2026
Posted by: Jeffrey
[This review was collected as part of a promotion.] It does so much. The Galaxy AI and the picture ID search comes in very handy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Never fails to deliver 110% power
on April 27, 2026
Posted by: Keyzlt5
[This review was collected as part of a promotion.] This device has no limits at all, I've put this phone through the ringer and it handles without breaking a sweat consistently. I was nervous about having Galaxy AI at first but I've grown to love it. Gemini is an amazing personal assistant, it does everything I ask and then some. I use my phone for personal and work and the battery last literally forever on a single charge full usage I'm still running at about 30-40% by end of day 7am-11pm for reference. I do video chat conference calls and game and even scroll videos on social media and I've never seen a hint of lag. Samsung has truly outdone themselves on this one and I'm samsung for life. Thank you for this amazing phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Handheld miracle
on April 27, 2026
Posted by: Jeffrey
[This review was collected as part of a promotion.] It does so much. The Galaxy AI and the picture ID search comes in very handy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on April 27, 2026
Posted by: Boardrider
[This review was collected as part of a promotion.] My S25 Ultra is an excellent phone that I love. I can ask it questions and get awesome answers. I use it to keep in touch with my family and friends using Facebook and other social media. I love the camera on it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung all the way
on April 27, 2026
Posted by: Promeali
[This review was collected as part of a promotion.] The Samsung phones have always been some of the best phones in the market. I love all of my note and plus models as the pen is so useful. The new feature of Samsung AI is been unbelievable that comes in the phone. It has been a game changer in my work schedule and organizing my life and getting information at my fingertips. I would never switch to a different manufacturer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung all the way
on April 27, 2026
Posted by: Promeali
[This review was collected as part of a promotion.] The Samsung phones have always been some of the best phones in the market. I love all of my note and plus models as the pen is so useful. The new feature of Samsung AI is been unbelievable that comes in the phone. It has been a game changer in my work schedule and organizing my life and getting information at my fingertips. I would never switch to a different manufacturer.
Value
5
Written by a customer while visiting Samsung US