Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,748 Reviews)
Rating breakdown 23,748 reviews
5 Stars
20,375
4 Stars
2,610
3 Stars
450
2 Stars
143
1 Star
170
86%of customers recommend this product.
(
1,128 out of
1,312)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
This is the greatest smartphone I've had in years.
on April 27, 2026
Posted by: Lovemyphone2
[This review was collected as part of a promotion.] I really love the S pen and how much it's fun to color on my phone. I truly enjoy how effortlessly it is to use this device and really enjoy my picture quality detail of my pets. :) already convinced 3 people to switch to the galaxy s25 ultra and s26 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone i have bought in a while
on April 27, 2026
Posted by: Extremity
[This review was collected as part of a promotion.] I normally use my phone for texts and calls, however with this samsung galaxy s25 ultra. I find it hard not to enjoy the best gamming experiance I've had in a while. Most games are seamless in performance while others make me feel the graphics came to life. Now although i dont usually use Galaxy AI as much as gamming. However the experience has made me not know how to live without it. As when im in the rush in the morning doing something away from my phone, wanting to know the weather for the day. I can sinply say what i want and the phone will let me know. Or when i simply want to call my relatives without having to go through the huge list of contacts, i simply say to call mom and the phone connects. Finally for the last reason this device is the best phone I've had in a while. Well although Im not a camara guy. But I just can't imagine going on a walk or someplace with friends without snapping a couple pictures. Making me relive the memories later with a quality i only saw previously in professional camaras.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 27, 2026
Posted by: 867aabcc
[This review was collected as part of a promotion.] Offers everything I need to get the job done. Takes beautiful pictures. Great features, adapts to personalize my use. Galaxy AI is easy to use.
Love love this phone!!
Love love this phone!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone. Pushed features.
on April 27, 2026
Posted by: BonBon
[This review was collected as part of a promotion.] Great phone overall. Camera is excellent. Galaxy AI is amazing. "Galaxy AI" The eraser feature in camera is peak. I just wish they would let you integrate Google photos in with it's gallery app instead of Microsoft One Drive.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Does what it needs to do and as advertised cant co
on April 27, 2026
Posted by: GalaxyP
[This review was collected as part of a promotion.] Use my galaxy for navigating, alarms, pictures and many things. The ai features that come with the phone are a huge plus. I can find anything I need with my galaxy couldn't be happier
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
It's garbage, doesn't charge correctly.
on April 27, 2026
Posted by: GalaxyNoteGuy
[This review was collected as part of a promotion.] It has amazing features and Samsung is usually great. It sucks at charging. It takes hours to charge and have to fanagle the charger just right to make it work. Reception against close towers is junk. And Galaxy AI is to nosey and can't get it to stop.
Value
1
Response from Samsung USBy R&R Team, April 29, 2026
Hi there GalaxyNoteGuy, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not meeting your expectations, or operating as intended. We have provided links to resources to help you with the charging speed and connection to your carrier. We have also provided a link to the complete manual for your device to help you work to disable any features you are not interested in using every day. We have lastly, provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations, or you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Well-done Samsung
on April 27, 2026
Posted by: Tomi69
[This review was collected as part of a promotion.] Great tool the Samsung galaxy s25 ultra. Great screen, processor, memory and battery life. Gemini helps me understand all my queries. For me the most advanced phone available today. Well done Samsung. I'll be back!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall great
on April 27, 2026
Posted by: Axel2u
[This review was collected as part of a promotion.] The battery could hold a charge longer and more consistent. The cameras are fantastic as always. Wish there was better features for the stylus. My email locks up sometimes.
Needs a loud ring speaker..
Needs a loud ring speaker..
Value
4
Written by a customer while visiting Samsung US