Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,762 Reviews)
Rating breakdown 23,762 reviews
5 Stars
20,387
4 Stars
2,612
3 Stars
450
2 Stars
143
1 Star
170
86%of customers recommend this product.
(
1,128 out of
1,312)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Customer Rating
4
Great screen and AI, performance is hit or miss
on April 27, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra for a while now, and it’s a bit of a mixed bag. On the positive side, the screen is absolutely stunning—best-in-class brightness and anti-glare make it perfect for streaming games or watching sports outside. The Galaxy AI features are also next-level; I've found "Sketch to Image" and the "ProVisual Engine" really helpful for quick edits and enhancing the overall feel of my photos.
However, I’m not thrilled with the battery life. Even with light use, it seems to drain much faster than I expected for a flagship. The camera is pretty good, but for the price, it could use some better features—especially when it comes to more natural processing in low light.
The biggest frustration is the lag. The phone gets "waggy" and stuttery more often than it should, and I find myself having to clear out the cache all the time just to keep things running smooth. It’s a powerful device for work and school, but for the cost, I expected more consistent performance.
However, I’m not thrilled with the battery life. Even with light use, it seems to drain much faster than I expected for a flagship. The camera is pretty good, but for the price, it could use some better features—especially when it comes to more natural processing in low light.
The biggest frustration is the lag. The phone gets "waggy" and stuttery more often than it should, and I find myself having to clear out the cache all the time just to keep things running smooth. It’s a powerful device for work and school, but for the cost, I expected more consistent performance.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung phone ever.
on April 27, 2026
Posted by: Hantoosh
[This review was collected as part of a promotion.] The phone has all the features you need for personal or commercial use.
Very decent design and long life battery.
I love it.
Very decent design and long life battery.
I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great with one exception!!
on April 27, 2026
Posted by: Magyver001
[This review was collected as part of a promotion.] I have been a loyal Samsung customer for many years, but this will be the last Samsung phone I buy !!! You are forcing us to use Google messages which absolutely sucks !!! So I will not be purchasing anymore Samsung phone in the future..
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone and it's features!
on April 27, 2026
Posted by: KCBaby02
[This review was collected as part of a promotion.] THIS SAMSUNG 25 ULTRA IS SIMPLY AMAZING!!!! I WAS STUCK ON THE NOTE 10PLUS FOR SO LONG AND REFUSED TO UPGRADE BECAUSE I LOVED MY PHONE, AND SINCE THEY STOPPED PRODUCTION OF THE NOTE PHONES I WOULDN'T UPGRADE BECAUSE I WAS ABLE TO GET SO MUCH WORK DONE WITH IT. MY NOTE STARTED HAVING TECHNICAL ISSUES AND I EVENTUALLY WAS FORCED TO UPGRADE BUT I STILL WASN'T CONVINCED THAT A NEWER SAMSUNG WOULD BE ABLE TO MATCH THE CAPABILITIES THAT I HAD WITH MY NOTE.... BOY WAS I WRONG!!!!
I LOVE MY NEW PHONE AND TGE CAPABILITIES ARE WAY BEYOND WHAT THE NOTE 10PLUS COULD EVER DO. I'M ABLE TO GET MY WORK DONE WITH THIS PHONE, WORK MY BUSINESS, WATCH MOVIES AND SHOWS CLEARER, Galaxy AI, AND GAMING IS OUT OF THIS WORLD.
I'M JUST SO PLEASED AND EXCITED THAT I FINALLY UPGRADED TOMUCH BETTER ... EVEN IF IT WAS BY FORCE!
I'M A SAMSUNG LOVER FOR LIFE!!!😍❤️❤️
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on April 27, 2026
Posted by: Jboogie
[This review was collected as part of a promotion.] I've had this phone for about 2 years now and am still learning different features that I could do with the phone, without downloading a whole bunch of apps. "Galaxy AI" is also helpful in it's research and I use my phone for research and currently looking into ways to make money by using my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great brick
on April 27, 2026
Posted by: Ohrid42
[This review was collected as part of a promotion.] Nice phone for me for another one I don't know.....................
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on April 27, 2026
Posted by: TessaLovesTech
[This review was collected as part of a promotion.] This phone has everything I need and more. It's taken the place of my laptop and tablet for at least 90% of what I need to do. Ota AI features and Camera are superb. It's frame is pretty strong ,have dropped it a few times and not even a scratch. The settings has so many options that you can literally customize it to make it a custom made phone for you. Absolutely love my phone !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Using my device is a wonderful experience.
on April 27, 2026
Posted by: MyS25Ultra
[This review was collected as part of a promotion.] My device has served me in so many different ways, rather it be streaming, music , using my GPS apps to go on vacation to find spots I wouldn't have been able to locate without my phone. I can understand why we as humans go literally crazy when we misplace our devices. It's like literally losing our minds, because everything is in our phones. I don't want to find out what it feels like to lose my phone.
Value
4
Written by a customer while visiting Samsung US