Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,772 Reviews)
Rating breakdown 23,772 reviews
5 Stars
20,399
4 Stars
2,610
3 Stars
450
2 Stars
143
1 Star
170
86%of customers recommend this product.
(
1,128 out of
1,312)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
This product has the greatest features
on April 14, 2026
Posted by: S25ultraEnjoyer
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra delivers an outstanding flagship experience with a premium design, a bright and sharp display, and impressive overall performance. The phone feels fast and responsive in everyday use, and the camera system produces detailed photos with strong color and clarity in a wide range of lighting conditions. Galaxy AI adds genuinely useful features that make the phone feel smarter and more convenient, especially for productivity and photo editing. Battery life is dependable enough to get through a full day of heavy use, and the S Pen remains a standout feature for note-taking, editing, and precision tasks. Overall, the Galaxy S25 Ultra is one of the most complete smartphones available and a great choice for anyone who wants top-tier performance, advanced camera capabilities, and useful AI tools.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with amazing features
on April 14, 2026
Posted by: Mellllls
[This review was collected as part of a promotion.] The S.pen works great exept when you use any QI accessories. Im assuming its because of the magnetic pull but it's still a little bothersome. The AI tool that allows you to simply search anything on your screen is a big help and allow for simple searches to work faster. Camera quality is always a little show and tell when people ask about the phone specially when they want to read something far away. The zoom in the camera is clear and you don't struggle to focus. I appreciate the many individual samsung app that allow you to have full customisation over the phone because when you buy a product you really want to make it your own. I know I always spend the first 5-10min looking at evey customisation posible and the S25 ultra has features that other phones haven't considered. I am very disappointed with the phasing out of samsung messages when they are such an integral part of the device. The option to not have to use google messages was honestly my favorite feature and I hope they will reconsider removing the app.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, easy to use
on April 14, 2026
Posted by: Lovemyphone
[This review was collected as part of a promotion.] I love the AI, it makes me seem more professional. Love the phone overall
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing compute device in the palm of your hand
on April 14, 2026
Posted by: Myrium
[This review was collected as part of a promotion.] I have been using Samsung phones since the Samsung "Active" model first came out. I love traveling and water sports so it just made sense to get that phone because the camera was great and I didn't have to worry about damage. Every few years I'd upgrade to the next generation of it and finally recently got the S25 Ultra, which is just as durable but has an amazing camera array with customizable settings as well the Galaxy AI which makes photo editing quick and easy. The stylus definitely makes detailed editing of photos and also notes you want to take easier as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has more than one could need in featu
on April 14, 2026
Posted by: Tysonwq
[This review was collected as part of a promotion.] Galaxy ai can simplify tasks and direct tool suggestions for tasks.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone
on April 14, 2026
Posted by: Love35
[This review was collected as part of a promotion.] Phones, one of the best I have ever tried. It has a good screen. Good color super fast charging, which does need more battery that has more battery capacity. We comrades. I like them. It is very shared, very nice.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is great quick and I enjoy using it
on April 15, 2026
Posted by: Okami7
[This review was collected as part of a promotion.] I love my s25 ultra and the camera is amazing beautiful quality the video is amazing as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has great features and works amazing
on April 15, 2026
Posted by: Complicatedfuture
[This review was collected as part of a promotion.] The AI availability for photos and editing is amazing, same for vidoes, the graphics for games is outstanding. Battery life is good only charge once a day. The only complaint i have is the use of mag safe cases or charging, i tried magsafe and it will tell me th s-pen is being interfiered with. I als9 gave issues with certain screen covers and finger print recognization, and yes i use the correct screen covers.
Thank You for this oppurtunity
Carrie J
Carrie J
Value
3
Response from Samsung USBy R&R Team, April 16, 2026
Hey Complicatedfuture, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear how much you are enjoying the usage of Galaxy AI for your photo and video editing. We have provided a link to an article to help you with the fingerprint reader on your device. We have also shared a linkt o the Samsung Support Team to assist you with the charging and screen protectors for your device, or if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US