Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,808 Reviews)
Rating breakdown 23,808 reviews
5 Stars
20,427
4 Stars
2,617
3 Stars
450
2 Stars
143
1 Star
171
86%of customers recommend this product.
(
1,128 out of
1,312)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
The Hardware great, except backwards with S-pen
on April 15, 2026
Posted by: UltraFan
[This review was collected as part of a promotion.] Better processor, better cameras awesome display. Why take features away from S-pen. Charger there with no Bluetooth features which made the Ultra. No Samsung is doing away with messaging software. Can we go forward without going backwards.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone works seamlessly especially with newtec
on April 15, 2026
Posted by: Jdub2dub
[This review was collected as part of a promotion.] I use my s twenty five ultra to play call of duty, stream paramount plus, peacock dish on demand, amazon prime video, and i'm still exploring my galaxy ai, bixby service. My phone does all of this very smooth and without any complications. The u s b c port allows me to connect to my t v to play call of duty with a quick enough refresh rate to have a limited amount of lag so I don't have to pay for a whole entire gaming system because call of duty on mobile is free
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
First Samsung Phone S25 Ultra
on April 18, 2026
Posted by: Gals25ultra1
[This review was collected as part of a promotion.] My first Samsung Galaxy phone has impressed me! I wasn't sure if it would be able to handle my usage. Answer: Yes it does!! I thought going from Motorola Android to Samsung Android would be more difficult. I've had to learn the little nuisances of the Samsung Galaxy S25 Ultra Android layouts, but the set-up has been seamless.
The only part of the phone that concerns me are the cameras not being recessed. Even with my concern, this phone takes excellent photos! There are so many ways to modify the photo, especially for people with disabilities. Your arms and fingers may be twitching, and SAMSUNG PHOTO EDITING TO THE RESCUE!!
EXCELLENT GALAXY S25 ULTRA PHONE
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Worst Camera as an Hardware
on April 22, 2026
Posted by: Caspianking
[This review was collected as part of a promotion.] I have loved Samsung Galaxy products since I bought my fist Samsung Note 9 long time ago. Now, I have Galaxy devices since Samsung introduced Galaxy devices. I have known to take great photos in my friends and family. But, after my Samsung Galaxy S25 Ultra camera started giving me issues I have stopped taking pictures at all. And, it started all of sudden and it was embarrassing to see. Samsung asked me to take this phone to thier hardware shop but didn't tell me how much it will cost !! What will i do without phone??
Other than camera the phone is ok. I have used their Galaxy Ai photo app to create sketches of my family.
Other than camera the phone is ok. I have used their Galaxy Ai photo app to create sketches of my family.
Value
2
Response from Samsung USBy R&R Team, April 22, 2026
Hi there Caspianking, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when the camera of your device is not operating as intended or expected. We have provided links to a few troubleshooting guides to help you get the best possible photos and videos. We have also provided a link to the Samsung Support Team if you would like to review any options available to you to for the repair. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Update bad
on April 22, 2026
Posted by: Luveu
Expertise:Intermediate
Update messed my phone up overheating dying fast apps not working
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy R&R Team, April 23, 2026
Hi there Luveu, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not operating as intended or expected. We have provided links to articles to help you maintain the optimal temperature of your device, maximize the battery life, and troubleshoot the apps not functioning. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device, or you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Actually liked my S23 Ultra better
on April 27, 2026
Posted by: Goose8231
[This review was collected as part of a promotion.] Can't put my finger on everything, just seems more complicated to use than the S23 version.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love this thing
on April 28, 2026
Posted by: CuspOfChaos
[This review was collected as part of a promotion.] I love this phone. The display is large and the the AI feature makes life so much easier. With Gemini I can see my previous chats quickly and easily. I used to have to search over and over again just to find the same answer I found once before by just using the web browser but with Gemini I can just go back to that previous search and retrieve the answer I received before to avoid confusion and unnecessary headaches. The camera is amazing and I LOVE taking close up detailed pictures of the moon. The only thing I miss about my s24 is the picture taking capability via the s pen. I feel like I can find a new feature every day with this device so it more than makes up for that feature.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra is the best!
on April 28, 2026
Posted by: wsueyras1
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is the best phone I have owned. It has been updated with the AI and when I use it the experience exceeds my expectations. The zoom on the camera and quality of the camera is better than all of my friends phones. I will continue buying Samsung phones because it never let's me down.
Value
5
Written by a customer while visiting Samsung US