Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,808 Reviews)
Rating breakdown 23,808 reviews
5 Stars
20,427
4 Stars
2,617
3 Stars
450
2 Stars
143
1 Star
171
86%of customers recommend this product.
(
1,128 out of
1,312)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
I love Galaxy productions all in all. S 25 ultra
on April 13, 2026
Posted by: Remy4Life
[This review was collected as part of a promotion.] This phone works well. I even use it for online Culinary school. Camera is excellent.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone, one UI is garbage, not friendly
on April 13, 2026
Posted by: Thadius
[This review was collected as part of a promotion.] As title, fonts and size are a nightmare to change if at all, for those with poor eyes a menace, Samsung ignored pleas for changes for almost 2 years will not be buying again, Samsung spit in users and customers faces. UI vastly inferior to Gemini, erases Google data, done being a customer of such an arrogant ignorant company, good luck winning users back 🤬
Value
1
Response from Samsung USBy R&R Team, April 15, 2026
Hello Thadius, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know that getting a new device can come with a learning curve and cause frustration as you try to align the settings to your needs and preferences. We have provided a link to the complete manual for your device to help you with your exploration and alignment. We have also shared a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Just keeps getting better.
on April 13, 2026
Posted by: QueenCedai
[This review was collected as part of a promotion.] Galaxy AI has been pretty good. I use my phone all day for literally everything. It's like a personal assistant, lasts all day. Fast, great connection and great with adapting to routines, recommendations and personalized experiences.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG JUST GETZ BETTA
on April 14, 2026
Posted by: Jamorie
[This review was collected as part of a promotion.] I got hooked on Samsung wit the 20 Ultra til I got the 22 ultra (BEST 1) 26 Ultra has impressed me passed wat I told. I'm ready to go next level wit 26.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on April 14, 2026
Posted by: Oycoyote
[This review was collected as part of a promotion.] The ultra has a great stylus and is so helpful in my daily needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy ultra
on April 14, 2026
Posted by: JuicyJess
[This review was collected as part of a promotion.] I really like the Ulta the overall experience is great way better then I phone it moves smoothly and can go back and forth between sim card is a nice feature I really enjoy my device I always find Gemini very helpful it like having a best friend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like my phones features
on April 14, 2026
Posted by: CAKES26
[This review was collected as part of a promotion.] I enjoye using the AI feature. Its so cool!!!! More than that I love the camera on this phone and the battery life. I do notice sometimes my phone will glitch as in freezes and I have to do restart and Im not sure if its the VPN causes it but overall Im very happy with my purchase and cant wait to buy the new buds also!!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone, With One Major Pain Point
on April 14, 2026
Posted by: PeriPerry
[This review was collected as part of a promotion.] I picked up my Galaxy S25 Ultra in late 2025. Coming from a normal S23, the switch between the two was the least wowing of any move from phone to phone I've ever had. It's not a bad thing, it's just that phone development is nowadays more centered on refinement than revolution. The S25 Ultra is certainly a refined phone. Despite not using a case for around 5 months, I've yet to scratch the screen, or the back of the phone. The chassis does have a couple scuffs from sharp metal, so those can be forgiven. What's less forgivable, however, is some of the Galaxy AI integration. I like circle to search, or audio eraser, but I haven't needed them outside of once or twice. Galaxy AI has made itself known with the camera. The hardware for the cameras is great. The AI "enhancement" of photos, on the other hand, is by far my biggest gripe with this phone. Any photo you take has an AI filter laid on it that messes with the color grading and the sharpness of any photo you take. I paint cars for iRacing. If I'm recreating a car from real life, I need to reference far-away photos for small logos. This filter smooths those small details, making reading small text sometimes impossible. This can't even be fixed by using Samsung's own Expert RAW app to take RAW photos. Those get the filter too. It's a very specific-to-me issue, but an issue nonetheless. The S25 Ultra has many good features, like the S-Pen and its quick note-taking, but I've run out of space for them. It is worth the money.
Value
4
Written by a customer while visiting Samsung US