Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,808 Reviews)
Rating breakdown 23,808 reviews
5 Stars
20,427
4 Stars
2,617
3 Stars
450
2 Stars
143
1 Star
171
86%of customers recommend this product.
(
1,128 out of
1,312)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Love this product
on April 9, 2026
Posted by: Lovesamsung00
[This review was collected as part of a promotion.] I love the AI feature!! It is one of the best phones I have had!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 IS ALIVE !!!
on April 9, 2026
Posted by: JohnD1580
[This review was collected as part of a promotion.] My S25 Ultra it's my office built in , it's my E-Reader , it's my anytime concert 24/7. I cannot say enough good things about this smartphone... THANK YOU Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra is right... I can literally play on Steam
on April 9, 2026
Posted by: MetalSteve
[This review was collected as part of a promotion.] Loving my S25 Ultra with Galaxy AI. It's a massive improvement over my old S10 that served me well for over 5 years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on April 10, 2026
Posted by: Justsomeguy81
[This review was collected as part of a promotion.] This phone has saved me so much time, it's helped me keep organized with the Galaxy AI feature and calander , the wallet has been a fantastic feature, the updated security let's me feel safe even wen I leave my phone at work by mistake.
It's water resistant features and great camera has been amazing for filming fishing trips and being in the boat... I've fallen out of the boat with my phone and it worked fine. Never had a problem. I recommend giving this phone a shot
It's water resistant features and great camera has been amazing for filming fishing trips and being in the boat... I've fallen out of the boat with my phone and it worked fine. Never had a problem. I recommend giving this phone a shot
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the galaxy series.
on April 11, 2026
Posted by: Pezmonkey
[This review was collected as part of a promotion.] I originally bought the ultra for the camera. I am not really comfortable with Galaxy AI as it seems a bit intrusive to be honest.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Avid User
on April 11, 2026
Posted by: SwetNot
[This review was collected as part of a promotion.] Samsung has yet to disappoint. One of my favorite features is the Secure Folder. Also love the fact of separating my personal and work profiles. The one thing I'm not a fan of is when I'm on a conference call and need to make a phone call, it does not give the option to just use the regular phone feature. It tried to make the call via the work profile. I am not a big user of Galaxy AI, but seems to be a decent feature.
Other than that, love it!
Other than that, love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
awesome phone !
on April 13, 2026
Posted by: Richboy90
[This review was collected as part of a promotion.] awesome ! best phone of 2025 handz down! Totally reccomend !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Went back to my s24 ultra was a better phone.
on April 13, 2026
Posted by: Smitty
[This review was collected as part of a promotion.] Went back to the S24 ultra. Because the S25 do not offer any new features that the s twenty four already offered. Had issues with the s twenty five, with setting up my wifi and linking to it, and the phone was running very slow.And poor. So I didn't even bother keeping the phone, sent it right back.Never sent my trade in and just went back to my s twenty four ultra. As far as AI goes i think it's total garbage.And it's gonna do nothing but cause issues in this world.
Value
1
Response from Samsung USBy R&R Team, April 14, 2026
Hi there Smitty, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how important it is to feel that you have gotten a new device you are excited to use, and that you are finding new and enhanced features that enhance your life every day. We have provided links to resources to help our customers adjust the refresh rate of their device to maximize speeds, as well as an article to help you troubleshoot the connectivity of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US