Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(23,786 Reviews)
Rating breakdown 23,786 reviews
5 Stars
20,409
4 Stars
2,613
3 Stars
450
2 Stars
143
1 Star
171
86%of customers recommend this product.
(
1,128 out of
1,312)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Great features
on April 13, 2026
Posted by: FLAGRL86
[This review was collected as part of a promotion.] I use this device for everything. Phone calls, texts, streaming, camera, listening to music and so much more. The camera is great! It has a great amount of storage! This phone does even more than I have even tried to utilize.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A great choice
on April 13, 2026
Posted by: Teddybear
[This review was collected as part of a promotion.] I have to tell you when I bought my Samsung Galaxy s25 Ultra I wasn't expecting it to be so good and useful for so long. I mean I was always getting the next cheapest phone for 300 or less and they were OK for what I did, just streaming, playing mobile games and a few other minor things. This phone has roughly 500GB of free space and u can get more than. The speed, the loading and overall one of the best phones I had and I hope to have it for a few more years longer before I consider any upgrades. I would like to mention one other thing. In the games I play we have many different players from all over the world and Galaxy AI has been a life saver when it comes to translation or asking an questions I might have. I mean it really has been such a huge help in making new friends and having a easier way of communicating. Galaxy AI is helpful it many different things but what I used it the most for was translation and its was amazing. I hope you consider your next phone to be a samsung Galaxy I can guarantee you won't regret your decision.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best of the best
on April 13, 2026
Posted by: ThatButterLife
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is just an all-around powerhouse that feels refined instead of overdone. It’s got a bright, gorgeous display that makes everything look sharp and smooth, performance that never really stumbles no matter what you throw at it, and a camera setup that’s genuinely reliable whether you’re shooting close-up or zooming way out. Battery life comfortably gets you through the day, and the whole experience feels fast and stable without you having to think about it. It’s not trying to be flashy—it just does everything really well, and that’s what makes it so good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pleasant surprises
on April 13, 2026
Posted by: Superiorwoman365
[This review was collected as part of a promotion.] I love my phone. I like the new Galaxy AI and how easy it is to use. Screenshots and looking for anything in my phone is a breeze with the easy search. Galaxy never fails me and I'm impressed yet again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice pictures
on April 13, 2026
Posted by: Birdie
[This review was collected as part of a promotion.] I love the new AI and how fast it works.
The gaming experience is awesome. I think i spend way to much time on the phone lol. Between taking photos, videos, gaming and anything else you can think of. I dont even use my laptop anymore I have a mini computer right in my hand.
The gaming experience is awesome. I think i spend way to much time on the phone lol. Between taking photos, videos, gaming and anything else you can think of. I dont even use my laptop anymore I have a mini computer right in my hand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Can't judge a book by its cover
on April 13, 2026
Posted by: DisappointedInDetroit
[This review was collected as part of a promotion.] I'm a Samsung Note loyalist and I migrated from the incredible Note 10 plus 5G to the Ultra. Most of my experience has been regretful and I wish I could go back to my Note 10. I'll tell you why...
I do miss the curved edges as it made the edge panel, something I use consistently, more of a fluid movement.
Some of the most frustrating things that I have experienced with the S25 Ultra is random Bluetooth disconnection from all of my devices. It doesn't matter if it's my Galaxy watch, my Galaxy earbuds, the Bluetooth in my vehicle or anything else, it will randomly disconnect from devices whenever it so pleases.
I create content and I edit on my phone exclusively. During the editing process, the phone will lock up and force close my editing apps - something I never experienced with any of the Note phones I've had over the years.
The color on the screen is often faded and looks washed out despite adjusting settings. The screen will dim in Brighton on its own even with adaptive brightness turned off. The phone gets hot to the point of getting a overheat message on the screen - something my Notes never did.
At times, I have to power cycle due to the whole phone being locked up and nothing on the screen recognizing touches. Sometimes random apps will glitch and the cursor will bounce around all over the page when editing things.
In short - Samsung dropped the ball with this phone. No Bluetooth S Pen, glitchy and unstable, dull colors and an overall lackluster experience.
Value
2
Response from Samsung USBy R&R Team, April 15, 2026
Hello there, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when you have a new device that is not functioning as intended or expected. We would love to help you resolve the frustrations you mention experiencing, and we have provided links to guides to help you with the Bluetooth connection, freezing and crashing, display settings, redesigned S Pen features available on your device, and temperature during prolonged usage. We have also shared a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Top of the list phone, camera, AI companion
on April 13, 2026
Posted by: InSearchofPerfection
[This review was collected as part of a promotion.] THE phone to have with you to capitalize on the Galaxy AI benefits available in your hand. From everyday life decisions, to which cleaner works best on coconut oil stains, you'll have it all under control and immediately available for every need.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on April 13, 2026
Posted by: Spencersgirl
[This review was collected as part of a promotion.] I use my phone for everything ranging from galaxy AI to gaming and streaming. Never misses a beat. Picture quality is amazing video quality is awesome. Absolutely love Samsung products
Value
5
Written by a customer while visiting Samsung US