Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(30,326 Reviews)
Rating breakdown 30,326 reviews
5 Stars
25,962
4 Stars
3,423
3 Stars
587
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5
Choosing a SAMSUNG cell phone
on September 29, 2026
Posted by: SchnauzerGirl
[This review was collected as part of a promotion.] I chose a Samsung S25 Ultra because of it's dependability & quality. I am so glad I did. No other phone would have survived what I have put this one through. I tend to drop things & the phone is not exempt from my dropsies. It has taken numerous hard falls , flips through the air & more. No cracked screens to date. No impairment of anything on this phone. The photos I take with it are fantastic. Friends want to know what I'm using for a camera these days! You can't go wrong with a SAMSUNG!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
storage and speed
on September 29, 2026
Posted by: solsol
[This review was collected as part of a promotion.] I chose this as an upgrade, as i have done for my last 5 Samsung phones. Each one improves on the one before. The combination of fast processing and 1tb storage means that I never need to think about making space or compensating for any weakness in the phone. It has none.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Over all not a bad phone
on September 29, 2026
Posted by: Foxiroxi
[This review was collected as part of a promotion.] I use my phone for gaming, social media, researching things online, watching videos, keeping up with important notes, appointments, & to keep all my photos and important documents in one place & easy to locate. Over all this is a very good phone for everything I need and use it for. I have had my phone for about 2 yrs now. This is my second s25 ultra. My only concern I have with this model is with the camera. I have noticed that when I go to take pics alot of time it is hard to get focused due to the camera acting weird & kind of like wanting to jump around or go In and our of focus especially if u zoom in on something up close. It does finally quit & will zoom in & get a good quality Pic but it takes a few seconds to about a min before it will quit & u can get focused on what u want to get a pic of. Other than that I find it very user friendly. I dont have any trouble playing games and love the way the colors show up and the graphics are very good as well. Doesn't seem to freeze up or have trouble with kicking u off games and sites either. I also really love the amount of storage and memory that this phone offers. I have all kinds of apps, pics, documents, and notes stored on my phone and I still have plenty of room for more. Also the speed and smoothness of the operations on this phone are amazing. More often than not I can find what i am looking for within secs. Over all I chose this model over any other model I have ever owned in past.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
very easy to understand
on September 29, 2026
Posted by: HappyWisconsincustomer
[This review was collected as part of a promotion.] I chose to go with Samsung because that is what my friends and family have always used and recommended. I upgraded from the S22 ultra to the S25 ultra. The S25 is great for video chatting with my children and family in the Philippines. It's also very good to entertain my 2 year old daughter. Very good for a multi use phone. I also get good reception in bad conditions weather is location or weather in general. Seems to be better than I phones. I have tried both of them with the same provider. I keep going back with Samsung for this reason as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device is one of the best of its kind for me,
on September 29, 2026
Posted by: Fercho
[This review was collected as part of a promotion.] I use my phone a lot to play games or use several apps at the same time, it's great, the way the device performs is great, I love it all my life, I've been a Samsung fan
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My S25 Ultra alot of phone
on September 29, 2026
Posted by: TheMeatMan
[This review was collected as part of a promotion.] I Chose my s25 ultra so i could use it at work as a quality assurance tec i am on the go with having to write down times and inspections and just alot and to carry a clipboard no way i use my s25 ultra the one thing is i dont like the side button for AI it is all bad it pops on when u do anything to the side button i dont like that at all
Value
3
Response from Samsung USBy R&R Team, September 30, 2026
Hi TheMeatMan, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how important your device is to you every day. We have provided a link to the full manual to help you customize the settings of your device to best align to your preferences. We have also provided a link to the Samsung Support Team to assist you any time you have questions, or believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very amazing.
on September 29, 2026
Posted by: Lovemysamsung73
[This review was collected as part of a promotion.] I chose the galaxy s25 ultra because I have used previous s series and I have always been happy. This one is no different. The quality of the product is great. Everything about this product is amazing. Thank you very much.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on September 29, 2026
Posted by: BIGmeg
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra because I wanted a phone with a great camera, a beautiful display, and strong performance, and it has not disappointed me. The screen is incredibly clear and bright, and everything looks smooth and detailed. The camera takes amazing photos, especially when zooming in, and the pictures come out sharp with great detail. The phone is fast and responsive, and I really like how smoothly everything runs when switching between apps. The battery life has also been great for my everyday use. Overall, the Galaxy S25 Ultra feels like a powerful, premium phone with excellent features and performance.
Value
5
Written by a customer while visiting Samsung US