Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8 out of 5
4.8
(20,135 Reviews)
Open Ratings Snapshot
Rating breakdown 20,135 reviews
5 Stars
17,275
4 Stars
2,185
3 Stars
388
2 Stars
127
1 Star
160
86%of customers recommend this product. 
(
1,100 out of 1,278
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Customer Rating
5 out of 5
5
Productivity Powerhouse and Massive Storage
on November 27, 2025
Posted by: Dazzza
Expertise:Expert
The Galaxy S25 Ultra has completely transformed how I manage work and personal tasks. Everything about this phone feels designed for productivity. The performance is lightning fast which makes multitasking smooth whether I am editing documents joining video calls or switching between apps. The interface is intuitive and easy to use so I spend less time figuring things out and more time getting things done. The 512GB of storage is a game changer because I can keep all my files photos and apps in one place without worrying about running out of space. It feels liberating to have that much capacity right at my fingertips. Combined with the sharp display and long battery life this phone has become my main tool for staying organized and efficient. It is not just a phone it is a reliable productivity partner that makes every day easier.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I am still getting to know about the phone.
on December 2, 2025
Posted by: Frantz
Verified Purchase:Yes
It's a good phone so far. I wish the 🔋 stay last longer than it la right now
I would recommend this to a friend!
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 20, 2026
Hi there Frantz, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you have been initally pleased with your device. The intelligent battery should maximize after a short period of usage as it adjusts to your consumption habits. This is sped along by allowing the battery to drain down during your normal usage. We have provided links to articles to help you maximize the battery life manually if this is not your experience. We have also provided a link to the complete manual for your device to help you fully explore the enhanced features, and align the settings to your preferences. Lastly, we have provided a link to the Samsung Support Team to assist you if you have any questions about your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good phone and camera
on December 17, 2025
Posted by: Mark
from Los Angeles, California
Expertise:Expert
Verified Purchase:Yes
Not much not to like about the S25 Ultra...would be nice to have expandable memory, ie micro sd slot like my note 20 ultra. New phone just feels right in your hand. The camera lenses look great without a bump out like the new S26. You need a case with a magnetic ring since Samsung did not build it in....oh well I always use a case anyway. But all in all its a great phone...works better with my samsung watch and galaxy tablet S11 ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Samsung Phone I've Ever Owned 😊
on December 23, 2025
Posted by: Romeo B
from Bronx, NY
Expertise:Intermediate
Verified Purchase:Yes
I'm truly astonished with how good this Phone looks. Titanium jet black is an awesome color. The Phone is fast and smooth. I upgraded from the a54 5g. If Samsung keeps up the good work, I'll definitely be buying the ultra again.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not impressed
on December 25, 2025
Posted by: Melissa
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I just don't see much difference in past phones. I only bought this to get the extra storage. Samsung really lowered themselves when they took away the ability to buy storage with SD cards. Plus I miss the days when you could plug in headphones instead of Bluetooth. Pay attention, because corporations are taking away choices for us.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 26, 2025
Hi Melissa, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided a link to the complete manual for your device to assist you with the enhanced features, and discovering the full capabilities of your device. If you are needing additional storage capacity with your device, you can use the cloud-based storage expansion, that has the added benefit of access to all of your media across your ecosystem of devices. If you are wanting to use wired headphones, you can absolutely do so with the usage of a USB-C to headphone jack adapter plugged in to the charging port. We have provided a link to the Samsung Support Team if any questions arise as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra
on December 26, 2025
Posted by: Glenn H
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Nice easy setup from my note 9, majority of items transferred with no issues. I loved the touch and feel of the ultra. Also enjoy the use of the pen.
The only negative i have is there lack of support for a micro sd card. Samsung you need to take charge and lead there industry not follow your competitors changes. Stand out and make yourself a leader.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, March 4, 2026
Hi there Glenn H, we appreciate you taking time out of your day to share your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the transition to your new device, as well as the usage, and accessories available. We have provided a link to the Samsung Support Team for your convenience if you find you are in need of additional storage capacity. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Removed blue tooth capability from the S-pen :(
on January 2, 2026
Posted by: Jpthac
Verified Purchase:Yes
One of my favorite features in previous S-ultras was the ability to use the pen to take pictures. Samsung has removed this capability from the S25 ultra. Very disappointed!
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 5, 2026
Hi there Jpthac, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when you have expectations of your device, and the functionality has been changed from your expectations. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Slightly Better but they downgraded the stylus!
on January 13, 2026
Posted by: TimFD3S
from Cleveland, OH
Expertise:Expert
This phone is indeed slightly better than the S24 Ultra in almost every way. However they downgraded the stylus. One of my favorite features was the ability to be able to hit the button on the stylus to take a picture from a distance away on the S24. For some reason, they no longer offer this on the S25. I wouldn't even mind if they sold an upgraded stylus as a separate purchase, I would do so. That's how much I miss that extremely useful feature.
I will say this though, my S24 Ultra heated up like crazy when playing more taxing video games while my S25 Ultra gets lukewarm at worst. It's a tradeoff but in this case I don't see why I can't have my cake and eat it too.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hello TimFD3S, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the usage of your new device, and that you are enjoying your gaming. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your camera. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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