Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,135 Reviews)
Rating breakdown 20,135 reviews
5 Stars
17,275
4 Stars
2,185
3 Stars
388
2 Stars
127
1 Star
160
86%of customers recommend this product.
(
1,100 out of
1,278)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Posted by: Am89
Verified Purchase:Yes
I love it! Love the camera love the features it comes with! Game changer for sure.
Response from Samsung USBy R&R Team, October 15, 2025
Hello there AMendez, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the usage of your device, and loving using the camera of your device. We have provided a link to the complete manual for your device to help you with additional features, and to the Samsung Support Team to answer any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Katie
from Texas
Expertise:Intermediate
Verified Purchase:Yes
I am so happy with this new upgrade! I suffer from arthritis and was a little hesitant about getting a Note phone due to my husband having one that was 2 models ago and it was slightly heavy to my hands & shoulders. Yet, this model is truly lighter! And!!! It take gorgeous pictures. I have black kitties and the quality of picture is vastly different than my older model. So happy with this new model!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 17, 2025
Hi there Katie, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are thrilled to hear you are so pleased with the enhanced features of your device, and finding the camera so amazing to capture photos and videos of your kitties. We hope you'll reach out to us again in the future if you ever have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Flyby Man
from Portville, NY
Expertise:Intermediate
Verified Purchase:Yes
Love my s25 ultra! No issues with my s23 ultra but this ia definitely a noticeable upgrade from that. My husband is using the s23 with no problems.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Aaron A
from Fort Worth, Texas
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from the S21 Ultra and found that this phone keeps the things I loved about the older phone the same. The processing speeds feel more than acceptable. The quality of the calls is better as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features
on October 31, 2025
Posted by: Pebbles
[This review was collected as part of a promotion.] I love everything about this phone and what it can do it is the best phone I have ever had 💛💛💛💛💛💛💛💛💛💛
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera is phenomenal.
on November 20, 2025
Posted by: Eljefe
[This review was collected as part of a promotion.] I haven't allways had samsung phones i switch around brands allot. Ever since the galaxy s3 I've had a number of galaxy phones from the s3 to the s25 ultra I own now. By far best quality phones out there. I use my camera daily from personal photos of nature or traffic to photos for work out in the rain. Galaxy phones have allways been a must have item for me with the water resistance being one of my main reasons for owning the phone. Sometimes I have to dip it in the water to get a clear picture of my work and I trust no other phone with that capability. The AI features are a plus and fun to use hands free commands from making pictures or art pieces to making simple commands like opening an app real simple and easy to use. Overall great line of phones.
Value
5
Response from Samsung USBy R&R Team, November 21, 2025
Hi Eljefe, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the enhanced features of your device, especially the camera, and that Galaxy AI is making your overall usage experience of your device even better. Please, reach out ot us again in the future any time you have questions, or additional feedback you would like to share with us about your Samsung products. Thank you for being a Samsung custmoer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Almost the perfect phone
on November 23, 2025
Posted by: Applejuice540
[This review was collected as part of a promotion.] The S25 Ultra is a great device. I’ve been using it since it came out, and while I was hesitant at first about upgrading just for the AI features, I’m glad I did. I now use the Galaxy AI tools every day, especially the enhanced Circle to Search. It’s extremely useful for translating or extracting text directly from images.
The Gemini Live Chat feature has also been incredibly helpful for brainstorming ideas, and the ability for it to see what’s on your screen adds a whole new level of functionality. Samsung and Google are clearly creating experiences that weren’t possible on phones before.
The only thing I would change is bringing back Bluetooth support for the S Pen. It was convenient for taking group photos and a few other tasks. That said, having a Galaxy Watch makes this less of an issue.
The Gemini Live Chat feature has also been incredibly helpful for brainstorming ideas, and the ability for it to see what’s on your screen adds a whole new level of functionality. Samsung and Google are clearly creating experiences that weren’t possible on phones before.
The only thing I would change is bringing back Bluetooth support for the S Pen. It was convenient for taking group photos and a few other tasks. That said, having a Galaxy Watch makes this less of an issue.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
2 steps back
on November 26, 2025
Posted by: ItsMeLetsPla
from Everywhere, USA
Expertise:Intermediate
S pen no longer operates camera like S23 ultra, why?
Why remove this function? Such a simple feature.
I'm honestly disappointed in this decision, but I'm only one of millions but will make sure all that my feedback know of this.
Why remove this function? Such a simple feature.
I'm honestly disappointed in this decision, but I'm only one of millions but will make sure all that my feedback know of this.
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, December 1, 2025
Hey ItsMeLetsPla, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the features you have used in the past can cause frustration as you adjust to new features. We have provided a link to an article to help you with the new S Pen features, and to the complete manual to assist you with hand gestures and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team to assist you if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US