Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(20,135 Reviews)
Rating breakdown 20,135 reviews
5 Stars
17,275
4 Stars
2,185
3 Stars
388
2 Stars
127
1 Star
160
86%of customers recommend this product.
(
1,100 out of
1,278)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Posted by: Billie
from Northeast, FL
Expertise:Intermediate
Verified Purchase:Yes
I was able to get the color I wanted with 1TB in memory. I could not get it from the cell phone store.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Response from Samsung USBy R&R Team, February 25, 2026
Hey Billie, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you were able to get the exact device and storage you wanted. We have provided links to resources to help you discover the full capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Kentucky
Expertise:Intermediate
Verified Purchase:Yes
The battery does not last long as promised. Also, the camera is not flush with the back of the phone. Finally the overall operation is lacking. I am disappointed in my purchase.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 3, 2026
Hi there Bworkman, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. The intelligent battery design of your device should adjust to your consumption habits after a short period of usage, and you should feel the enhanced battery life. If this is not your experience, we have provided links to a few troubleshooting guides to help you do so manually at your convenience. We also recommend protective cases on all devices to help prevent damage from accidental bumps and drops that occur during usage. This can help give you the feel of the device you are seeking with the camera lenses being flush to the case. Lastly, we have provided a link to the Samsung Support Team to assist you through chat with any operational frustrations you are experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Bought this phone for a vacation I would be taking, and the photo quality is terrible, I honestly want to return this phone. It was way too expensive for this poor of quality.
Response from Samsung USBy R&R Team, March 6, 2026
Hello Daniela, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when your device is not operating as intended or expected. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos. We have also shared a link to the Samsung Support Team to assist you if you continue to experience this frustration. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: PenP
Verified Purchase:Yes
Works good enough. Not a huge fan of the boxer shaping but that isn't important. I am happy with how it functions with Android Auto. Access and function is better than my previous S23 Ultra. Camera is the same. Thank you that the OAD doesn't function unless I want as the 23 refused to turn off. This is considered an expensive phone to me. The color is pretty weak so not impressive. The pen is giving me a bit rough capabilities but isn't used often. the phone works. That's good.
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (3) ratings-only reviews
Overall Customer Rating
5
Value
5