Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.2 out of 5
4.2
(244 Reviews)
Open Ratings Snapshot
Rating breakdown 244 reviews
5 Stars
164
4 Stars
28
3 Stars
16
2 Stars
13
1 Star
23
82%of customers recommend this product. 
(
125 out of 153
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Customer Rating
4 out of 5
4
everything is Ok except the front camera
on January 8, 2026
Posted by: Hasan K
from Gainesville, FL
Verified Purchase:Yes
I got the phone at a good price and liked almost everything about it, but the front camera is a drawback. Even at 0.6× zoom, it’s still way too zoomed in.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 4, 2026
Hello Hasan K, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the overall usage and capabilities of your device. We have provided a link to an article to help you with the different camera settings and features to help you get the photos and videos you are wanting with your device. We have also shared a link to the Samsung Support Team to assist you if you have questions, or believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone ive ever had
on January 12, 2026
Posted by: Clinton
from Alaska
Verified Purchase:Yes
the phone is big, the Google gemini is resourceful, the ai is pretty good, and I love the customization. S pen is pretty fun to use if you use it right. 10/10, would recommend.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hey Clinton, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are enjoying the enhanced features, customization, and accessories on your device. We would love to hear from you again if you ever have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Phone
on January 13, 2026
Posted by: James R
from Los Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
Does all I need and more. Screen coating seems better than the S24 Ultra. So far so good...
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2026
Hey James R, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that this device not only meets but exceeds all of your expectations. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Solid phone
on January 23, 2026
Posted by: Rodthebod
from South Carolina
Verified Purchase:Yes
Fast, responsive, a lot of great UI features and the camera quality is incredible. The free 6 months of gemeni pro is great.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 26, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are finding the device to be responsive, high quality for your photos and videos, as well as having other features that are enjoyable to use. We would love to hear from you again in the future any time you have additional feedback, or if questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Showing 241-244 of 244 results 
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