Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Average customer rating
4.8
(30,225 Reviews)
Rating breakdown 30,225 reviews
5 Stars
25,928
4 Stars
3,421
3 Stars
567
2 Stars
153
1 Star
156
85%of customers recommend this product.
(
943 out of
1,104)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Jadegreen
Customer Rating
4
Pencil is great working
on August 26, 2025
Posted by: S25Ultraforever
[This review was collected as part of a promotion.] The Galaxy S25 Ultra's pen is more sensitive and feels better than its predecessor, but it's a shame that it doesn't have Bluetooth functionality, so I miss out on the long-distance selfie feature that I often use when traveling.
I hope that the next S26 series will include Bluetooth functionality in the pencil.
Value
4
Response from Samsung USBy R&R Team, August 28, 2025
Hi there S25Ultraforever, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you have enjoyed the usage of your new device, and finding the S Pen to be easier to use with the display of your device. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with the camera of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
I have to say not much different then the 24
on August 26, 2025
Posted by: Spizimocha
[This review was collected as part of a promotion.] Don't see much of a difference with the 24. I actually liked the 24 better than this one. I do like the color they chose to make the new phone.
Value
3
Response from Samsung USBy R&R Team, August 27, 2025
Hi there Spizimocha, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that changing to a new device can take time to adjust to the changes that have been made from previous devices. Without knowing what features you are referencing above, we have provided a link to the complete manual for your device to help you with the full capabilities of your device, and align the settings to your preferences. We have also provided a link to the Samsung Support Team if you have any questions about the changes made to your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Need nearby service center for any issues.
on August 26, 2025
Posted by: Mizboy
[This review was collected as part of a promotion.] Circle to search I like in every picture of person and product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product long live battery.
on August 26, 2025
Posted by: Thaian
[This review was collected as part of a promotion.] Yeah, Galaxy AI have for me in school and work Photos
Value
5
Written by a customer while visiting Samsung US
Posted by: KCan
from Tarpon Springs, FL
Expertise:Intermediate
Verified Purchase:Yes
Great Phone!! Fast, easy set up... Very pleased with this product!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tech52401
from Iowa
Expertise:Expert
Verified Purchase:Yes
The S25 Ultra is an amazing phone. Does what I want and does an great job doing great it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Angela
from Utah
Expertise:Intermediate
Verified Purchase:Yes
Phone is great and available when my service provider was back ordered
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing camera
on August 26, 2025
Posted by: Tree12
[This review was collected as part of a promotion.] Using Galaxy AI has been a big help on my day to day activities and planning
Value
5
Written by a customer while visiting Samsung US