Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(27,231 Reviews)
Open Ratings Snapshot
Rating breakdown 27,231 reviews
5 Stars
23,344
4 Stars
3,018
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Much better than the infinite edge or whatever
on December 9, 2025
Posted by: CJonesTX
from Texas
Verified Purchase:Yes
Works great, haven't had any issues. My S23 ultra got cracked by falling due to the edges. This one is flat providing much better protection for the screen.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey CJonesTX, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the changes made to the design of this device. We have provided links to resources to assist you in discovering the full capabilities of your device, align the settings to your preferences, and answering any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome phone
on December 9, 2025
Posted by: Ilija
Expertise:Intermediate
Verified Purchase:Yes
Everything I expected and more.
Very smooth performace and hardware design.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey Ilija, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are loving the features and capabilities of your device, and finding it smooth and easy to use every day. We have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome phone!
on December 8, 2025
Posted by: Joey
from Ohio
Expertise:Expert
Verified Purchase:Yes
Great performance and accessibility! Amazing camera! Lives up to every bit of the hype!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hi there Joey, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are loving the use of your new device, and finding so many enhanced features you love using every day. We have provided a link to the complete manual for your device to help you discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra
on December 8, 2025
Posted by: Shay
from Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
Replaced S21 with S25 Ultra. I love the phone except it doesnt have the same notification tones that the S21 had. Taking a long time to get used to new tones for text messages, snapchats and other notifications. I dont really like many of the new tones!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best gift ever !!
on December 8, 2025
Posted by: Burkehead98
The performance of this phone is stunning, fast clear and no problems game streaming !!! By far one of the strongest cameras on it I can clearly seethe whole display at full zoom with no problem focusing even wile moving!! Battery last longer then my controller batteries . Storage alone you wont need to worrie about it running low anytime soon its all around a great phone 10/10 strongly recommend 👌
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Samsung
on December 8, 2025
Posted by: DontKnow
Samsung phones are not as good as they used to be by a fair shot. More hype than solid performance.
Response from Samsung USBy R&R Team, December 10, 2025
Hi there DontKnow, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day, and wanting to have the best possible experience every day. We have provided a link to the Samsung Support Team to assist you if you have questions, or believe your device is not operating as intended. We hope you'll reach out to us again in the future if you have additional details you would like to share with us about the features you feel have been changed or removed from you device, or features you would like to see going forward. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is great and all it's features
on December 7, 2025
Posted by: Awesomehotdog
[This review was collected as part of a promotion.] Galaxy ai makes things so much faster! I can stream 10x faster when watching my favorite shows. I spend less time on my phone now because I can do everything faster
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
samsung s25 ultra
on December 7, 2025
Posted by: 1ajith
[This review was collected as part of a promotion.] So what is don't like in this phone is the complete flat screen I liked curved but it was not going to happen and also spen dosent have the Bluetooth
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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