Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(27,230 Reviews)
Open Ratings Snapshot
Rating breakdown 27,230 reviews
5 Stars
23,343
4 Stars
3,018
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3 out of 5
3
Terrible service compared to old phone.
on December 11, 2025
Posted by: FFWP
Expertise:Intermediate
The camera is the best thing about the phone. Other than that it has terrible service. Its half of what my old phone was .. I constantly have to run a cell booster in places where I had 4g with 3 or 4 bars before. It will show you that you have 4g and 1 bar.. but good luck calling or texting out.. it doesnt even let ya try to call out. I wish I had my old phone back.. I should have bought a good camera instead.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 11, 2025
Hello FFWP, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how important the reliable connection of your device to your carrier is to you for your phone calls, messages, and other tasks. We have provided links to a few troubleshooting guides to assist you with the connection. We have also shared a link to the Samsung Support Team if you continue to experience this frustration with your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great generation to next generation
on December 10, 2025
Posted by: Priceslesseagle
[This review was collected as part of a promotion.] Able to wifi/cable to transfer all the data to new in like quick 30min around. Not need to worried any missing data. Great screen resultion and battery life.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 11, 2025
Hi there Priceslesseagle, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the inital setup and usage of your device. We have provided links to resources to assist you in exploring all of the amazing features of your device and integrate them in to your usage. We have also shared a link to the Samsung Support Team if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Everything I Could ask for!
on December 10, 2025
Posted by: Janiece
from Portland, Oregon
Expertise:Beginner
Verified Purchase:Yes
I absolutely love this phone—it’s everything I could ask for! Every day I discover new features that make life easier and more fun. The display is stunning, the performance is lightning-fast, and the camera captures every detail perfectly. The S Pen adds incredible functionality, from notes to creative tasks, making this phone feel truly next-level. I’m so happy with it, I almost want to punch the air in excitement!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 11, 2025
Hi Janiece, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the usage of your device, and finding it amazing for a large range of daily tasks. Please, reach out to us again in the future any time you have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 10, 2025
Posted by: Anonymous
from Alpena, Mi
Expertise:Expert
Verified Purchase:Yes
I have had a great experience best phone I have ever used. I have used plenty
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 11, 2025
Hey Chris Gapske, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this to be the best device you have used thus far. We have provided a link to the complete manual to help you fully discover the capabilities of your device including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Got the pretty green! $
on December 10, 2025
Posted by: Anonymous
from Southern Cali
Verified Purchase:Yes
Wonderful phone with so mamy great features i need to learn!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 11, 2025
Hi Lulu Rand, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the inital setup and usage of your device. We have provided a link to the manual for your device to assist you with your discovery of the capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade! The phone gives everything that iit
on December 10, 2025
Posted by: Kgcop
Verified Purchase:Yes
Great phone. I like all of the updates. It's extremely fast.
Response from Samsung USBy R&R Team, December 11, 2025
Hi there Kgcop, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how great you are finding this device to operate for your needs. We have provided links to resources to help you discover additional features of your device, align the settings to your usage, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgraded from S21 Ultra
on December 10, 2025
Posted by: Dr Watts
Verified Purchase:Yes
I upgraded from a Samsung Galaxy S21 Ultra which had served me well for 4 years. This thing is snappy! So fast and so smooth. Initially I had wondered if I could have held on to my S21 Ultra longer but as soon as the S25 Ultra finished the initial set-up process I wondered why I didn't upgrade sooner. Very happy.
Response from Samsung USBy R&R Team, December 11, 2025
Hi Dr Watts, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how amazed you have been with the capabilities and usage of your device. We have shared a link to the Samsung Support Team for your convenience. They can offer their assistance any time you have questions about your Samsung products. Thank you for being a Ssamsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Latest phone with the latest version
on December 10, 2025
Posted by: Kieran Kuttu
from Connecticut
Expertise:Expert
Verified Purchase:Yes
I am happy to have this as my birthday gift. Thank you samsung
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey Kieran Kuttu, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have been so pleased with the inital setup and usage of your device. We have provided links to resources to help you discover the full capabilities of your device, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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