Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,033 Reviews)
Rating breakdown 20,033 reviews
5 Stars
17,203
4 Stars
2,173
3 Stars
383
2 Stars
122
1 Star
152
86%of customers recommend this product.
(
1,036 out of
1,205)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Posted by: Rocketman
Verified Purchase:Yes
Best galaxy I've ever owned.(I've had for from the very first)
Written by a customer while visiting Samsung US
Posted by: Stefa
from NY
Expertise:Expert
Verified Purchase:Yes
Nice, the phone is working well, i like the perfornmance and the cammera
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: JrPa
Expertise:Intermediate
Verified Purchase:Yes
Love this phone. Wish it wasn't so big but i'm getting used to that part.And I knew it was going to be that way before I got it. I love that I finally am able to have space for pictures and videos.And the store and restaurant apps that I need on my phone. For years, I keep having to delete stuff from my phone, including apps that I needed.So that I could take pictures when an event came up. Then, I would have to take the pictures off my phone after the event. So crazy. I like the feel of this phone also. And the crystal clear screen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
1
A Swing and a MISS...
on January 3, 2026
Posted by: Charlie
from Virginia Beach, Va
Expertise:Intermediate
I purchased 2 - S25 Ultra, so I get 2 reviews.
I dropped down yet another star on this review and here is why:
Samsung is in such a hurry to pump these out, their quality control is at best sub-par.
I've purchased 2 brand new s25 Ultra (me and wife) and that I can't use the "Hey Google" feature (regardless of Google or Gemini) it does not pick it up by verbal command.
If I have to press the side button to get it to wake up, the whole hands-free approach is just a wash.
Brand new... the price of these phone should suggest PERFECTION. However, it's okay if you only forsake a given % of customers, all else is fine.
So tired of paying premium and getting used quality.
This is why 1 star on this review, 2 stars on the other.
Samsung, step it up. It's only your name your shoving in the mud.
And please, it's a KNOWN problem and yet, no patch, no fix...Just "deal with it."
I don't need to ask a forum, we all know those of us that have the junk phones, we already know. No fix. No patch. Resetting does not work.
I dropped down yet another star on this review and here is why:
Samsung is in such a hurry to pump these out, their quality control is at best sub-par.
I've purchased 2 brand new s25 Ultra (me and wife) and that I can't use the "Hey Google" feature (regardless of Google or Gemini) it does not pick it up by verbal command.
If I have to press the side button to get it to wake up, the whole hands-free approach is just a wash.
Brand new... the price of these phone should suggest PERFECTION. However, it's okay if you only forsake a given % of customers, all else is fine.
So tired of paying premium and getting used quality.
This is why 1 star on this review, 2 stars on the other.
Samsung, step it up. It's only your name your shoving in the mud.
And please, it's a KNOWN problem and yet, no patch, no fix...Just "deal with it."
I don't need to ask a forum, we all know those of us that have the junk phones, we already know. No fix. No patch. Resetting does not work.
SAVE YOUR MONEY!!!....do not waste on this model. S25 ultra is sub-par.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, January 5, 2026
Hey Charlie, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you have a new device that is not meeting your expectations in functionality. We have provided links to resources to help you with the different capabilities of your device, and ways to resolve your frustrations with Gemini. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Tallahassee, Fl.
Expertise:Intermediate
Verified Purchase:Yes
Trading up from a Note 8, I had no idea how far things have progressed. Speed, display, sound, all are advanced. It's a superior product to my neighbor's brand new "other" brand. They are envious.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, January 8, 2026
Hi there Chuck Browning, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are finding this device to be so enhanced from your previous device, and that every thing feels so superior in performance. We have shared a link to the Samsung Support Team to assist you further if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
This phone is a Downgrade not an Upgrade
on January 18, 2026
Posted by: Blah
No Bluetooth functions on S pen make it useless junk. Not worth the upgrade. Been using Samsung since the galaxy s3 and one of my favorite upgrades in the later years was the functional s pen. Now it's useless and I'm regretting my upgrade. I rate the phone a 2 out of 10 only because it looks nice but overall its really a downgrade from my s23. The battery, camera, display, Bluetooth S pen and all other functions of my s23 ultra were way better than what I now have with the s25 ultra.
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R Team, January 20, 2026
Hey Blah, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when you have a new device that is not meeting your expectations. We have provided links to resources to help you maximize the battery life, discover the redesigned S Pen features, and available camera settings, and adjust the settings of your display, and discover the voice commands and hand gestures you can use. We have lastly, provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Johm W
from Mesa, AZ
Expertise:Intermediate
Verified Purchase:Yes
Super nice the black titanium is amazing and both in looks and durability. Everything you expect from a flagship except it seems there taking premium features away such as the Bluetooth pen. I rarely used it but expect it on a flagship. I also have the s24 pretty indistinguishable changes except for the rounding of the edges.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: OlaRichard
Verified Purchase:Yes
Amazing device, worked as advertised. The picture quality and esthetic of S25 is impressive.
I would recommend this to a friend!
Written by a customer while visiting Samsung US