Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(27,228 Reviews)
Open Ratings Snapshot
Rating breakdown 27,228 reviews
5 Stars
23,342
4 Stars
3,017
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Galaxy S25 Ultra 1Tb (Unlocked)
on December 23, 2025
Posted by: LeRoy
from Davenport iowa
Expertise:Intermediate
Verified Purchase:Yes
I really enjoy some of the features that the new Galaxy S25 ultra has plus I like the 1 TB storage. So that's why I got unlimited storage. However, the only thing I don't like about it is the stylist. The pin, it doesn't take pictures on this particular. Software doesn't take pictures like steel pictures. Where you want to take it of your family or something, you press the. Button and a take picture. But other than that, I mean, it's a good phone. Thank you.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 23, 2025
Hey LeRoy, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the usage of your new device. We understand how important being able to capture those special moments with your family are to you, and we have provided a link to the complete manual to assist you. This document highlights the hand gestures and voice commands you can use to replace this feature with the S Pen. We have also shared a link to the Samsung Support Team if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 ultra number 1 in the world
on December 23, 2025
Posted by: Anonymous
from Champaign Illinois
Expertise:Expert
Verified Purchase:Yes
I love it a lot. Very nice phone especially camera and speed super fast
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 23, 2025
Hey Xie ren, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the usage of your device, and finding it's capabilities so superior and enjoyable to use. We have shared a link to the Samsung Support Team for your convenience. They can assist you if any questions arise during your usage of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on December 22, 2025
Posted by: TMayfield5
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
I love the phone. Very user friendly. Fantastic pictures.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 23, 2025
Hey TMayfield5, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We are thrilled to hear you are finding this device easy to use, and so amazing for capturing amazing photos and videos. We have shared links to resources to help you with additional features like Galaxy AI, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Sasmsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Good performance but selfie camera below par
on December 22, 2025
Posted by: Devd
Verified Purchase:Yes
For a high end product, the selfie camera is not upto the mark. In the age of instagram, that is a big negative.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 23, 2025
Hi there Devd, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the camera of your device is to you every day for capturing life moments, and curating great social media content. We have provided a link to an article to help you with the camera settings and features available on your device to maximize your experience. We have also shared a link to the complete manual for your device to help you with the features of Galaxy AI that can further enhance your camera experience. Lastly, we have provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The s25 ultra is a solid phone all-around
on December 22, 2025
Posted by: Austin
Expertise:Intermediate
Verified Purchase:Yes
After some time with this phone ill say this is a pretty dang good phone only things that i have noticed is that my battery life seams a little low. Another thing i did notice it that if you turn on certian setting with the camera the photos come out looking softened didgitally and that part i am not the happiest about as a photographer. But those aside i love how the phone feels and operates.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 23, 2025
Hey Austin, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device, and that you are discovering the ways to best align the settings to your usage preferences. We have provided links to articles to help you maximize the battery life of your device, best capture photos and videos with the different settings, and answer any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
could be better
on December 22, 2025
Posted by: Sofia
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
The pen is not very responsive, and the screen often does not register it. When I use the translator, it only works about half of the time. My five-year-old phone worked better than this. Very disappointed.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 23, 2025
Hi Sofia, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you have a device that is not operating as expected, and we would love to help you troubleshoot your frustrations. We have provided links to articles to help you with the S Pen usage, and with the display responsiveness of your device. We have also shared a link to the Samsung Support Team to help you troubleshoot the Live Translate feature on your device, and offer additional assistance if you continue to experience additional frustrations. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic!
on December 22, 2025
Posted by: Anonymous
from cinncinati
Expertise:Intermediate
Verified Purchase:Yes
wonderful phone. super fast and speedy. top of line specs and great camera and battery life too...can't say enough.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 23, 2025
Hey Proheart, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with the features of your device, and the daily usage of the enhanced capabilities. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Upgrade from S21 5G
on December 22, 2025
Posted by: Victoria B
from Seattle, WA
Expertise:Intermediate
Verified Purchase:Yes
I really enjoy the larger screen, seamless connection between Galaxy devices, and better memory. It's just like my old Galaxy but improved in every way.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 23, 2025
Hey Victoria B, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the upgraded capabilities of your device, and that you are enjoying using your phone every day. We have provided a link to the full manual for your device to help you with additional capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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