Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(20,030 Reviews)
Rating breakdown 20,030 reviews
5 Stars
17,202
4 Stars
2,172
3 Stars
382
2 Stars
122
1 Star
152
86%of customers recommend this product.
(
1,035 out of
1,204)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Posted by: Ty L
from Maryland
Expertise:Expert
Verified Purchase:Yes
Works great! I had upgraded from an s21 Ultra. I ran out of internal space as the phone was still working as it should performance wise. I'm hoping this holds up the same now with more storage.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Worthy of the Ultra Title
on December 23, 2025
Posted by: JAM JAM
Expertise:Expert
Coming from a Samsung Galaxy S22 Ultra, this phone is definitely a huge upgrade. Holding the phone feels much more solid, yet lighter. Using the S Pen to write notes and memos is a lot easier, especially with the flat sides. The speed in which the phone starts up, open apps, and switches between tasks is very snappy and noticeable in day-to-day use. Daily Brief is useful for getting a quick glance in your day, without having to open up all of your apps (as someone who puts a lot of things on their calendar, this is super helpful).
Battery Life, when compared to the S22 Ultra is a night and day difference. On the S22 Ultra, I would get about 4-5 hours of screen on time, and about 6 hours of screen off time before having to plug it in again (15-20% remaining, so right around the 10-hour mark of taking it off the charger). On the S25 Ultra, I easily get 8-10 hours of screen on time, and about the same with screen off time, with around 30-40% remaining by the end of the day. On lighter days, the S25 Ultra lasts me 2-days before having to plug it in again.
One of the things I noticed was that the screen doesnt actually show reflections. It's like the screen has some kind of anti reflection built into it. Regardless, it's perfect when viewing the screen in daylight, or by a lamp in the event.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S-25 Ultra is a superb option
on December 23, 2025
Posted by: MACHNED
from Illinois
Expertise:Intermediate
Verified Purchase:Yes
After running my S-20+ Ultra into the ground I pulled the trigger on the 25 Ultra 1TB edition and I am extremely glad I did. Easily the most proficient transfer of phone contents to the new one and its a stunning piece of tech. If you are thinking on it, do it. You won't regret it .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Adsf
Verified Purchase:Yes
Works so much better than the s23. Fast. Better pics and videos. Easy to transfer from the old phone as well
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Midnight Toucan
from Oklahoma
Expertise:Intermediate
Verified Purchase:Yes
No issues with phone. Great battery, camera. Screen, durable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Done with samsung
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Lost several files and pictures during setup. Then trade in was denied. This is my last samsung item and want to return this over expensive phone
Value
1
Response from Samsung USBy R&R Team, December 26, 2025
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided a link to the Samsung Support Team to assist you with the pictures and files that were lost during your transfer from your previous device. They can also assist you with any additional frustrations, and offer any and all options for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Slagathor
Expertise:Expert
Verified Purchase:Yes
I upgraded from the S22 Ultra to the S25 Ultra and it's good. Glad to be rid of the curved screen lol
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
I love my phone. I know I'm not using it to it full potential but all the features that it has is out of this world!!!
I would recommend this to a friend!
Written by a customer while visiting Samsung US