Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(27,227 Reviews)
Open Ratings Snapshot
Rating breakdown 27,227 reviews
5 Stars
23,342
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
Good phone. Lots of new stuff
on January 8, 2026
Posted by: Erin P
Verified Purchase:Yes
I had a Note 9 for 7 years. With insurance I never needed to upgrade, and liked my Note 9. I am enjoying the upgrades on this phone. My main reason forbgetting it was the stylus, I just wish the remote stylus was not down graded to no longer available. Besides that, this phone isbreally cool and Inam enjoying figurinng out and learning the new tech and abilities it has. I plan on keeping this phone for a few years. Thank you, I really enjoy it.
Response from Samsung USBy R&R Team, January 9, 2026
Hey Erin P, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that your are finding this device to be such a nice upgrade from your previous device. We have provided links to resources to help you explore all of the amazing enhancements on your device, including the hand gestures and voice commands you can use with your camera, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Device, S-PEN A MUST, Always!
on January 8, 2026
Posted by: Does not want to supply
from NYC
Expertise:Expert
Verified Purchase:Yes
Great phone,
All galaxy S phones are great, as long as they have the S PEN. Please make the Galaxy Folds with an S PEN attachment. I need that.
Response from Samsung USBy R&R Team, February 3, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with this device, and that you are such a fan of the S Pen. Please, reach out to us again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome!!!
on January 8, 2026
Posted by: Alexis
from Alexandria, VA
Expertise:Intermediate
Verified Purchase:Yes
As always Samsung never fails when it comes to the galaxy line of mobile phones!! Looking forward to the next design/tech innovation!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2026
Hey Alexis, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the enhanced capabilities of your device, and are enjoying the usage every day. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth the upgrade
on January 8, 2026
Posted by: Jes R
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from a Galaxy S21+ and I couldn't be happier.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 8, 2026
Hey Jes R, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you couldn't be happier with your upgrade to your new device from your last one. We have provided links to the complete manual and the Samsung Support Team to help you discover all of the amazing capabilities of your device, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra
on January 8, 2026
Posted by: Anonymous
Verified Purchase:Yes
Love it, more smooth than S24 Ultra, easy to use and fast and reliable, thank you for this product. The pen is a great feature.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2026
Hi Anand Family, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving your new device, and that you are finding it a nice upgrade from your previous device. Please, reach out to us again in the future if you ever have questions about your Samsung products, or wish to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing product
on January 8, 2026
Posted by: Anonymous
from Tallahassee, Fl.
Expertise:Intermediate
Verified Purchase:Yes
Trading up from a Note 8, I had no idea how far things have progressed. Speed, display, sound, all are advanced. It's a superior product to my neighbor's brand new "other" brand. They are envious.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 8, 2026
Hi there Chuck Browning, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are finding this device to be so enhanced from your previous device, and that every thing feels so superior in performance. We have shared a link to the Samsung Support Team to assist you further if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Experience
on January 8, 2026
Posted by: Mr JnBa
from Saint Lucia
Expertise:Intermediate
Verified Purchase:Yes
Great device, smooth interface. Only downside is the S pen not being able to be used with the camera.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2026
Hey Mr JnBa, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are having a good experience with your device. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your camera. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
design and performance.
on January 7, 2026
Posted by: Siegfried
Verified Purchase:Yes
sleek and solid design and quick response. I highly recommend.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 8, 2026
Hey Siegfried, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the enhanced speed, and design of your new device. We have provided links to resources to help you discover additional features, align the settings to your usage, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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