Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(27,225 Reviews)
Open Ratings Snapshot
Rating breakdown 27,225 reviews
5 Stars
23,340
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
4 out of 5
4
Great Phone but a little heavy and thick
on January 11, 2026
Posted by: LA88
Expertise:Intermediate
Verified Purchase:Yes
Excellent phone. Hope the next version will be lighter and thinner.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 30, 2026
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how excellent you are finding the usage of your this device to be. We appreciate you sharing your preference for further enhancements in making the device lighter and thinner in the future, and we hope you'll reach out to us again if you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 11, 2026
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
I used S23U before this. This feels lighter. I was happy with S23U, and this one gives me the same satisfaction. The jet black color looks premium. The battery life is also excellent. If u could get one for less than the sticker price, u should get one.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 30, 2026
Hey David Outlaw, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the lighter design and overall usage of your device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on January 11, 2026
Posted by: Hank Hill
Expertise:Intermediate
Verified Purchase:Yes
So far it has performed as advertised! Speakers are great and video playback is awesome. Love the camera as well! Great phone!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 30, 2026
Hey Hank Hill, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding this device to align to your expectations. We have provided a link to the full manual for your device to help you with all of the capabilities of your device including Galaxy AI. We have also shared a link to the Samsung Support Team if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice phone
on January 11, 2026
Posted by: Lyenokio
Verified Purchase:Yes
Beautiful phone with lots of features I haven’t quite figured out how to use but it is nice!
Response from Samsung USBy R&R Team, January 30, 2026
Hi there Lyenokio, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you have been so pleased with the usage of your new device, and that you are continuing to explore everything this powerhouse can do for you. We have provided a link to the complete manual to assist you with your exploration. We have also shared a link to the Samsung Support Team if any questions arise along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy S25 Ultra
on January 10, 2026
Posted by: Lily
from Los Angeles California
Expertise:Expert
Verified Purchase:Yes
Excellent product! exceptional camera, all day battery, and ultra smooth performance. A truly premium upgrade to my S24
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hey Lily, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how amazed you have been with the camera quality, battery life, and powerhouse performance. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone Ever!
on January 10, 2026
Posted by: Skater8
from Detroit Michigan
Expertise:Intermediate
Verified Purchase:Yes
I've had the samsung s series cellphones for years. I had good success with them. I've never had the samsung ultra series. The phone has a premium feel. The phone screen has a premium feel. The photo taken so far are excellent! I'm still learning about the phone. Its been a great experience so far.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hi Skater8, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with the usage of your device, and that you feel the device is premium, and that the camera takes amazing photos and videos. We hope you'll reach out to us again in the future any time questions come up, or you have additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25 Ultra
on January 10, 2026
Posted by: Sean
from Los Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
I have really explore the features of the phones. I'm not seeing that much difference between my old S21+ andcthe new S25 Ultra. I mainly upgraded for storage capacity and the S pen, which is great!
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 13, 2026
Hi Sean, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are happy with the enhanced storage capacity and S Pen of your new device. We have provided a link to the full manual for your device to help you with all of the enhanced features including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung galaxy s25 ultra
on January 10, 2026
Posted by: Jimmy
from NJ
Expertise:Expert
Verified Purchase:Yes
5 star. Best phone ever. I am Samsung galaxy user for years
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 4, 2026
Hey Jimmy, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how much you love your device, and are finding it to be the best you've ever had. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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