Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(27,225 Reviews)
Open Ratings Snapshot
Rating breakdown 27,225 reviews
5 Stars
23,340
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
4 out of 5
4
amazing performance, great visual
on January 13, 2026
Posted by: Goombash
from Miami, FL
Expertise:Intermediate
Verified Purchase:Yes
really nice phone - esp compared to my previous S20+
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 13, 2026
Hi there Goombash, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the usage of your new device. We have provided links to resources to help you with additional features of your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good
on January 13, 2026
Posted by: Ivan93
Expertise:Intermediate
The phone is excellent, only the battery isn't performing as I expected (it drains somewhat quickly).
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 15, 2026
Hey Ivan93, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the capabilities of your device. We have provided links to a few articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Slightly Better but they downgraded the stylus!
on January 13, 2026
Posted by: TimFD3S
from Cleveland, OH
Expertise:Expert
This phone is indeed slightly better than the S24 Ultra in almost every way. However they downgraded the stylus. One of my favorite features was the ability to be able to hit the button on the stylus to take a picture from a distance away on the S24. For some reason, they no longer offer this on the S25. I wouldn't even mind if they sold an upgraded stylus as a separate purchase, I would do so. That's how much I miss that extremely useful feature.
I will say this though, my S24 Ultra heated up like crazy when playing more taxing video games while my S25 Ultra gets lukewarm at worst. It's a tradeoff but in this case I don't see why I can't have my cake and eat it too.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hello TimFD3S, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the usage of your new device, and that you are enjoying your gaming. We have provided a link to the complete manual for your device to help you with the hand gestures and voice commands you can use with your camera. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra Love it
on January 13, 2026
Posted by: Jana
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
Love my new Phone. still getting use to it and I haven't got everything set up yet.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hi there Jana, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have been so initally pleased with the usage of your device. We have shared a link to the complete manual for your device to help you fully explore the capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Phone slow
on January 12, 2026
Posted by: Tammy
from Boston
Expertise:Expert
Verified Purchase:Yes
Each time I go into WhatsApp it's all white blank screen n volume doesn't work well had to restart phone to get volume button up
Response from Samsung USBy R&R Team, January 13, 2026
Hi Tammy, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when you have a specific app you are wanting to use that is not operating as intended. We have provided a link to a troubleshooting guide to assist you with this matter at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device, and to assist you with the volume matter you mention experiencing. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New G25 Ultra
on January 12, 2026
Posted by: Andrew
from Rochester NY
Verified Purchase:Yes
I had to get a new phone quickly, as I dropped my 4 flip & the screen was going black.
I was able to get a great deal on samsung.com ordered it off my other phone very carefully & and had my phone within 2 days!!! Loving the new technology and all the memory that I got free
Thanks samsung.com for a great deal!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hey Andrew, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you have found the whole process from purchase, setup, and inital usage to be so amazing. We have shared links to resources to help you explore your new device fully, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgrade from pixel
on January 12, 2026
Posted by: Anonymous
from Las vegas,nv
Expertise:Expert
Verified Purchase:Yes
As a user of the Samsung galaxy phones most my life i made thr switch to pixel because I was offered a free phone but after using for almost a year I was regretting my decision. So when I got the opportunity to get back into the galaxy family I jumped on the s25 ultra and have never been happier
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hello Felipe Marroquin, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you are loving the usage and capabilities of your new device. We would love to hear from you again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra
on January 12, 2026
Posted by: Anonymous
from Auburn hills mi
Expertise:Intermediate
Verified Purchase:Yes
Its absolutely amazing i wouldnt get another device
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 13, 2026
Hey Austin Peterson, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are finding this device to be an amazing addition to your life every day, and that you couldn't see yourself using anything else. We have provided links to resources tohelp you with additional features like Galaxy AI, and answer any questions you may have as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Showing 7297-7304 of 27222 results 
<< 1 ... 911 912 913 914 915 ... 3403 >>