Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
1 out of 5
1
Terrible
on January 19, 2026
Posted by: Trash ai
The a I features are everything.But intelligent the voice detects leaves punctuation in places. Is does not belong. Thank you. It suggests words that don't even make sense and half the time. After you've already prove reddit, it still goes back and changes it when you press send.I absolutely hate s twenty five i'm using voice to text now.So i'm sure you won't even be able to understand what i'm trying to get across it's more like artificial ignorance
Response from Samsung USBy R&R Team, January 20, 2026
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how distressing it can be when you have a device that is not operating as intended or expected. We have provided a link to the Samsung Support Team to assist you in resolving this experience with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pure power and stunning design in Titanium Blue
on January 18, 2026
Posted by: JDFR
from Miami, FL
Expertise:Expert
Verified Purchase:Yes
The S25 Ultra is a performance beast with an unrivaled display and camera system. The Titanium Blue finish is incredibly beautiful, giving it a unique premium aesthetic. The battery lasts all day, though it's a shame they removed the bluetooth from the S-Pen. It’s the best flagship out there, but losing the remote gestures is a notable downside.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hello JDFR, we appreciate you sharing your experience of your Ssamsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such an amazing usage of your device, and finding it useful for so many daily tasks. We have provided a link to an article to help you with the redesigned S Pen features available to you. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Wasn't Impressed
on January 18, 2026
Posted by: RD Macy
from Louisville ky
Expertise:Expert
Verified Purchase:Yes
wasn't impressed... very slow and drowsy plus pen is not bluetooth
Performance
1 out of 5
1
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 20, 2026
Hi RD Macy, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable your phone is to you every day, and how distressing it can be when your device is not meeting your expectations. We have provided links to articles to help you maximize the speed of your device, and discover the redesigned S Pen features available on your device. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 Ultra review by Vinam
on January 18, 2026
Posted by: Venom
Verified Purchase:Yes
This is really cool, smooth and also so flexible. I am really enjoying having this. I am so glad I've got this mobile. And the camera is excellent.
Response from Samsung USBy R&R Team, January 22, 2026
Hey Venom, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the usage of your device, and finding it easy to customize to your usage needs. We have shared a link to the Samsung Support Team for your convenience. These experts can work with you if any questions arise during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Just loving it
on January 18, 2026
Posted by: Anonymous
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
Everything about the phone is a is expected. Have to send this email 2 years later.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hello Fazia namar, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that your device is meeting your expectations in functionality. We have provided links to resources to help you discover additional capabilities, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone Review
on January 18, 2026
Posted by: Roderick
from Los Angeles
Expertise:Intermediate
Verified Purchase:Yes
Phone did come as describe, worked very well it a must buy if anyone is Interested in that type of phone.for me I just wanted something else.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hey Roderick, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device to be as described, and that you are enjoying the usage for your needs. Please, don't hesitate to reach out to us in the future if you ever have questions, or wish to share additional thoughts about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Miss the Bluetooth pen
on January 18, 2026
Posted by: Johm W
from Mesa, AZ
Expertise:Intermediate
Verified Purchase:Yes
Super nice the black titanium is amazing and both in looks and durability. Everything you expect from a flagship except it seems there taking premium features away such as the Bluetooth pen. I rarely used it but expect it on a flagship. I also have the s24 pretty indistinguishable changes except for the rounding of the edges.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hey Johm W, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying the redesigned look and feel of your new device. We have provided a link to an article to help you with the redesigned S Pen features available on your device. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
This phone is a Downgrade not an Upgrade
on January 18, 2026
Posted by: Blah
No Bluetooth functions on S pen make it useless junk. Not worth the upgrade. Been using Samsung since the galaxy s3 and one of my favorite upgrades in the later years was the functional s pen. Now it's useless and I'm regretting my upgrade. I rate the phone a 2 out of 10 only because it looks nice but overall its really a downgrade from my s23. The battery, camera, display, Bluetooth S pen and all other functions of my s23 ultra were way better than what I now have with the s25 ultra.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 20, 2026
Hey Blah, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when you have a new device that is not meeting your expectations. We have provided links to resources to help you maximize the battery life, discover the redesigned S Pen features, and available camera settings, and adjust the settings of your display, and discover the voice commands and hand gestures you can use. We have lastly, provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
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