Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(27,223 Reviews)
Open Ratings Snapshot
Rating breakdown 27,223 reviews
5 Stars
23,338
4 Stars
3,016
3 Stars
530
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
My Galaxy S25 Ultra 👌👍
on February 5, 2026
Posted by: Anonymous
from Greenville SC
Expertise:Intermediate
Verified Purchase:Yes
This phone is awesome, and color is very crisp and clear, I'm loving it, no complaints.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 11, 2026
Hi Michael Anderson, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving your phone, finding the display pleasing, and that you have no complaints. We have provided links to resources to help you with additional capabilities like Galaxy AI, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I thought some virus or phone problems
on February 5, 2026
Posted by: Peter
Verified Purchase:Yes
The S25 ultra Opens app and moves the entire menu.
Response from Samsung USBy R&R Team, February 6, 2026
Hello Peter, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the usage of your device is to you every day, and how frustrating it can be when your phone is not operating as intended. We have provided a link to the Samsung Support Team for your convenience. They can assist you through chat in resolving this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Heavy but works good
on February 5, 2026
Posted by: Anonymous
from Texas
Expertise:Expert
Verified Purchase:Yes
The only think is so much heavy than usual cell phones, but I'm impressed with the quality, the color that I choose is really pretty.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 11, 2026
Hello Lourdes Corrujedo, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the features and capabilities of your new device. We appreciate you sharing your preference for a lighter design to your device as we work towards innovation in future devices. Please, reach out to us again if you have additional feedback you would like to share with us, and thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My opinion
on February 4, 2026
Posted by: Linda
from Missouri
Verified Purchase:Yes
Still learning all the abilities and functions but so far it's been awesome
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 11, 2026
Hi Linda, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with your inital usage of your device. We have provided a link to the full manual for your device to help you discover all of the amazing enhancements to your device. We have also shared a link to the Samsung Support Team if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect fit for me
on February 4, 2026
Posted by: Katrina
from South Dakota
Expertise:Expert
Verified Purchase:Yes
Worked right away with my carrier (Straight Talk) and does so much more than my old phone. Better speed, capacity and plays every game I've loaded onto it so far.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2026
Hello there Katrina, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you had such an easy time setting up and beginning to use your new device, and that you are enjoying using your device, and finding the battery to keep up with your favorite games. We have shared links to resources to help you discover all of the amazing features of your new device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Upgrade
on February 4, 2026
Posted by: Frank
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
I have not had any issues with the phone, it functions very smoothly and the face recognition is excellent for login.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 5, 2026
Hi there Frank, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the upgraded features and capabilities of your device. We have shared a link to the full manual for your device to help you with the additional capabilities of your device like Galaxy AI. We have also shared a link to the Samsung Support Team if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Smart and lighter
on February 4, 2026
Posted by: Deeq
Verified Purchase:Yes
It's very smart,lightweight and high quality pictures
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 5, 2026
Hey Deeq, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the lightweight design, software updates, and camera quality of your device. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
You sold me a lemon
on February 3, 2026
Posted by: Ekwork
Expertise:Intermediate
Verified Purchase:Yes
Battery life is awful and battery gets hot. I got sold a lemon.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, February 4, 2026
Hello Bworkman, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when you have a new phone that is not meeting your expectations. The intelligent battery design of your device should maximize after a short period of usage and adjusting to your consumption habits. If this is not your experience, we have provided links to troubleshooting guides to assist you in maximizing the battery life of your device, and resolving the experience with the temperature of your battery. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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